Become a member and different discounts follow. The Avaya Aura® Experience Portal with POM Implementation and Maintenance test braindump at TestBraindump: 65 practice questions for the 3314 exam, credit card payment accepted, in 2026.
Avaya 3314 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam |
| Exam Number: | 3314 |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) |
| Available Languages: | English |
| Passing Score: | 80% |
| Exam Format: | Multiple Choice |
| Real Exam Qty: | 62–65 |
| Certificate Validity Period: | Typically 2–3 years (subject to Avaya policy) |
| Exam Duration: | 120 minutes |
| Exam Price: | Varies (USD $) |
| Sample Questions: |  |
| Exam Way: | Onsite proctored or online proctored (depends on Avaya delivery options) |
| Pre Condition: | Recommended: Experience with Avaya Aura Experience Portal, POM, and networking fundamentals |
| Official Syllabus URL: | https://www.avaya.com/en/services/training-certification/ |
Avaya 3314 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Troubleshooting & Tools | - Standard reporting capabilities - Use of logs and isolation tools |
| External Systems & Integration | - ICR reporting and installation requirements - Email and SMS configuration |
| Installation & Configuration | - POM setup and configuration - AAEP installation prerequisites |
| Campaign Management | - POM campaign types and strategy - Agent assignment options |
| AAEP and POM Architecture | - Proactive Outreach Manager integration - Experience Portal architecture components |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam FAQ — A New Start
The Avaya Aura® Experience Portal with POM Implementation and Maintenance blueprint spans 5 domains — including Installation & Configuration, External Systems & Integration, Troubleshooting & Tools. Know your strength and shortcoming per domain; the complete outline above lists every subtopic.
120 minutes for 62–65 questions. The TestBraindump test engine simulates the actual test's atmosphere, so you get used to real conditions in advance.
Yes — download the free trial of the Avaya Aura® Experience Portal with POM Implementation and Maintenance study materials before you buy and judge the profession and accuracy yourself. Purchases include 365 days of free updates, sent automatically and immediately by email; renew afterward at 50% off.
Varies (USD $) per attempt, 80% to pass. A failed attempt is a loss of time and money — prepare steadily with the 65 practice questions for the 3314 exam at TestBraindump.
The Avaya Aura® Experience Portal with POM Implementation and Maintenance is Avaya's certification exam for ACSS, at the Associate level. Passing it is a new start — toward better salary, decent work, and promotion chances. Related credentials include Avaya Certified Support Specialist (ACSS).
Recommended: Experience with Avaya Aura Experience Portal, POM, and networking fundamentals Eligibility rules change over time, so verify the current requirements on the official page (official 3314 exam page) before registering.
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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
Which Proactive Outreach Manager (POM) component is responsible for launching voice calls, and sending SMS messages, or email messages using one or more EPM servers?
- A. Campaign Director
- B. POM Monitor
- C. Campaign Manager
- D. POM Pacing
Correct Answer: C 🗳️
Which statement best describes the concept of Proactive Outreach Manager (POM) campaigns?
- A. A campaign is a collection of contact records with contact attributes, a media channel to contact them, and a contact strategy that defines when and how to reach them.
- B. A campaign is a collection of customer names, telephone numbers, and e-mail addresses.
- C. A campaign is a group of agents assigned to a specific job/task.
- D. A campaign is a strategy defining when to best contact contacts.
Correct Answer: A 🗳️
Which two statements about Infinite Campaign are true? (Choose two.)
- A. An Infinite Campaign is terminated by manual intervention.
- B. An Infinite Campaign terminates only when all agents log off from the campaign.
- C. An Infinite Campaign is designated by Campaign Type 0.
- D. An Infinite Campaign does not terminate by itself after processing all contacts.
- E. An Infinite Campaign terminates automatically after processing all contacts.
Correct Answer: A,D 🗳️
Refer to the exhibit.
In an Intelligent Customer Routing (ICR) deployment, the Standard ICR CCA Session Detail Report (SDR) is shown below.
What is the accurate explanation of this SDR report?
- A. The call was initially queued on [email protected]. Due to a spike in EWT the call was re-queued to
[email protected]. The call then observed a SIP ERROR and it was re-queued [email protected]. - B. The call was initially queued on [email protected]. Due to a spike in EWT the call was re-queued to
[email protected]. The call then observed a SIP ERROR and it was re-queued [email protected]. - C. The call was initially queued on [email protected]. Due to a SIP ERROR the call was re-queued to
[email protected]. A spike in Estimated Wait Time (EWT) re-queued the call to [email protected]. - D. The call was initially queued on [email protected]. Due to a SIP ERROR the call was re-queued to
[email protected]. A spike in EWT re-queued the call to [email protected].
Correct Answer: C 🗳️
In a multiple server deployment of Intelligent Customer Routing (ICR), which two ICR components can
"Install" on an Auxiliary EPM? (Choose two.)
- A. ICR Core
- B. ICR Admin
- C. ICR CCA
- D. ICR PDC
Correct Answer: A,C 🗳️
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