Cisco 500-450 : Implementing and Supporting Cisco Unified Contact Center Enterprise

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Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) 2.0 by Cisco

It is a 5-day instructor-led course that is for the engineers or customers who want to get involved with support of the UCCE solution deployed in the CVP environment. Moreover, it covers the requirements, tools, and resources need to perform the changes, moves, and routines add to the inbound and outbound environment. So, the candidates who are interested in doing the level 1-2 support of the solution should do this training program for preparing for Cisco 500-450 exam that includes the following topics:

• Performing the ICM configuration tasks mandatory to support basic agent functionality
• Configuring and scripting a basic UCCE CVP deployment
• Classifying the basic operations and components of the Unified CCE solution
• Generating basic reports utilizing Cisco Unified IC
• Creating and testing a basic ICM script using microapps
• Identifying how to deploy the CVP VXML component in the UCCE solution
• Identifying the basic components and operations of the Unified CCE solution

This course covers the 7 modules that will aid you in preparing well for the actual exam. On the official webpage of this Cisco course, you can deeply get information about each topic, possible delivery formats, and its schedule.

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What Are The Topics Covered In The Exam?

The candidate can learn about the Cisco Unified CCE solution by mastering the concepts of the following domains which will allow you to write the test with ease and get the prestigious Cisco Unified Contact Center Enterprise Specialist certification. A complete list of topics can be found on the official exam page, which includes:

• Describe the Call Flow Scripting Process in Cisco Unified CVP and Cisco Unified ICM for Cisco Contact Center Enterprise solution (18%).
• Understanding Cisco Unified CCE Agent Supervision considerations and issues (20%).
• Recognizing Cisco Unified CCE tools, Cisco Unified CVP, Cisco Unified ICM, Cisco Unified IC, and Finesse tools (16%).
• Identify Cisco Unified CVP, ICM, and Cisco Finesse (11%).
• Describe the installation process for ICM components of Cisco Unified CVP, Cisco Finesse, Cisco Unified Contact Center Enterprise solution, and Cisco Unified IC. (21%)
• Define the fault-tolerant characteristics of the Cisco Unified Contact Center Enterprise solution, Cisco Unified Intelligence Center, Cisco Finesse, and Cisco Unified Customer Voice Portal (14%).

Book Recommended For 500-450 Exam Preparation

Cisco Unified Customer Voice Portal: Building Unified Contact Centers (Networking Technology: IP Communications) by Rue Green

This book is a wonderful guide that helps the candidates to learn about deploying Cisco Unified Customer Voice Portal IVRs in the contact center-specific environment alongside deployment best practices, detailed insights for designing CVP's architecture and its components. After reading this edition, you get to know about CVP-based unified solutions, minimizing configuration errors, and reducing downtime while implementing the solutions. It also highlights the importance of choosing the right deployment model and implementing the detailed call flows for VRU and comprehensive deployment models. This book is available on Amazon in the Kindle and Paperback versions, so you can buy it to prepare for the Cisco 500-450 exam independently.

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/specialist-ucceis.html

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