Salesforce AI-201 : Salesforce Certified Agentforce Specialist

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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers (UC) is implementing generative AI and wants to leverage a prompt template to provide responses to customers that gives personalized product recommendations to website visitors based on their browsing history. Which initial step should UC take to ensure the chatbot can deliver accurate recommendations'

A) Collect and analyze browsing data.
B) Write a response scrip for the chatbot.
C) Design universal product recommendations.

2. What is a valid use case for Data Cloud retrievers?

A) Modifying and updating data within the source systems connected to Data Cloud.
B) Grounding data from external websites to augment a prompt with RAG.
C) Returning relevant data from the vector database to augment a prompt.

3. In addition to Recipient and Sender, which object should An Agentforce utilize for inserting merge fields into a Sales email template prompt?

A) User Organization
B) Recipient Account
C) Recipient Opportunities

4. Universal Containers has a requirement to provide a sales summary for its sales reps who are using Employee Agents, but they are not happy with the default answer. Which best practice should the AgentForce Specialist recommend?

A) Create a Knowledge Answer custom prompt template.
B) Create a Record Summary custom prompt template.
C) Update the standard record summary action.

5. Universal Containers (UC) wants to enable its sales team to get insights into product and competitor names mentioned during calls. How should UC meet this requirement?

A) Enable Einstein Conversation Insights, enable sales recording, assign permission sets, and customize insights with up to 50 products.
B) Enable Einstein Conversation Insights, assign permission sets, define recording managers, and customize insights with up to 50 competitor names.
C) Enable Einstein Conversation Insights, connect a recording provider, assign permission sets, and customize insights with up to 25 products.

Solutions: