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Salesforce AP-204 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Consumer Goods Cloud Fundamentals | - Data model overview (accounts, retail stores, visits) - Core platform concepts and Consumer Goods Cloud positioning |
| Mobile and Offline Capabilities | - Offline synchronization and data handling - Mobile app usage for field reps |
| Retail Execution | - Store visits and field execution processes - In-store task management and compliance tracking |
| Reporting and Analytics | - Dashboards and performance tracking - KPIs and retail execution metrics |
| Order Capture and Trade Promotion | - Trade promotion management basics - Order taking processes in Consumer Goods Cloud |
| Visit Planning and Route Optimization | - Scheduling and field rep optimization - Territory and route planning concepts |
Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:
1. Which two of the following allows a Consumer Goods Cloud user to review the vision detection accuracy?
A) Shelf Metrics
B) Object Metrics
C) Planogram Metrics
D) Model Metrics
E) Goods Metrics
2. Product managers requested to make a brand new product available for the initial sale by account executives in Industries CPQ and support order fulfillment.
What are the two scope items to be included in the following sprints to meet the requirements?
A) OmniScript for Guided Selling Process
B) Orchestration Process for MACD
C) Product Model
D) Decomposition Relationships
3. Which object is connected to Action Plan?
A) Action Plan Template item
B) Assessment Task
C) Visit
D) Retail Store
4. Infiwave offers Internet and Voice services to residential customers. In order to provision the services, a technician visits the customer location to install the modem, then provides the modem-related data over the phone, and after capturing the data the request is sent to the fulfillment system. Infiwave has identified that having the technicians provide the data over the phone is error prone.
Which two features should Infiwave use from Industries Order Management to support this functionality and to avoid errors during data capture?
A) Implement a Milestone Orchestration item to execute a request on the fulfillment system for activation
B) Implement a Callout Orchestration item to execute a request on the fulfillment system for activation
C) Implement a Push Orchestration item, assign it to a technician, and configure an OmniScript for the technician to capture the data
D) Implement a Manual Orchestration item, assign it to the technician, and configure an OmniScript for the technician to capture the data
5. A company is selling voice products to business customers. The other allows customers to select for rent or purchase up to 700 phone devices of various models. The product modeller intends to create a phone add-on product specification and add it as a child of the voice offer, with a cardinality that allows up to 700.
Which three statements are valid regarding the product model in this scenario?
A) Product model uses out-of-the-box features from EPC. Decomposition may fail when the maximum number of phone instances are ordered.
B) Since the product model uses out-of-the-box features from EPC, MACD operations and decomposition are guaranteed to work well.
C) Product model uses hierarchical modelling, which is natively supported in EPC.
D) This type of modelling is not supported in EPC and modeller should follow a flat modelling technique.
E) Modelling children with large cardinalities can result in processing inefficiencies for MACD operations.
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: C,D | Question # 3 Answer: C | Question # 4 Answer: C,D | Question # 5 Answer: A,C,E |


