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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A government agency is responsible for providing licenses to various sporting events. To acquire the license, individuals need to pay the required fees. The System Administrator for Public Sector Solution main responsibility is to automatically map and set the fees for each application to ensure the correct fees are mapped. Which Business Rules Engine tool is used here?

A) Data matrices
B) Process Builder
C) Workflow Field Updates
D) Decision Matrices

2. A state licensing agency wants applicants to complete a business license application online.
Applicants should be able to save their progress, return later using the same authenticated account, and submit only after all mandatory sections are completed. Which Public Sector Solutions capability best supports this requirement?

A) OmniScript integrated with Application Management
B) Care Plans
C) Assessment Indicator Definitions
D) Action Plans

3. The City of Snaxboro has implemented CRM Analytics for Public Sector but keeps getting an error message when creating the Analytics for the Licensing, Permits, and Inspections app. They have verified that their users have the appropriate permission sets assigned. What is the most probable cause for the error message?

A) There are no Visit records.
B) There are no Violation records.
C) Person Accounts have not been enabled.
D) There are no active Action Plan Templates.

4. A transportation department performs bridge inspections. Inspectors frequently attach dozens of photographs to inspection records. Supervisors want all images to remain associated with each inspection and easily accessible during future audits. Which approach is recommended?

A) Save image URLs in a text field
B) Upload images into Chatter posts only
C) Store photos as Salesforce Files related to the inspection record
D) Email photos to supervisors after each inspection

5. Bobahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Bobahaven's contact center management team has noticed an increase in complaints to the contact center regarding lengthy application response times. Bobahaven has asked for guidance on identifying applications that are taking longer than the published Service Level Agreement (SLA) for approval times and proactively resolving these to improve the constituent experience. What should a technical consultant recommend to Bobahaven to solve this problem?

A) Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.
B) Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.
C) Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.
D) Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.

Solutions: