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C_C4H510_04 Exam Certification Details:
| Level: | Associate |
| Duration: | 180 mins |
| Exam: | 80 questions |
| Sample Questions: | SAP C_C4H510_04 Exam Sample Question |
| Languages: | English |
| Cut Score: | 63% |
SAP C_C4H510_04 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
SAP C_C4H510_04 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Communication Channel and Knowledge Base | 8%-12% | - Knowledge base setup and usage - Supported communication channels |
| Topic 2: Basic Setup Settings | 8%-12% | - Implementation basics - Fine-tuning configuration |
| Topic 3: Service Business Process | 8%-12% | - Service levels and categories - Service ticket lifecycle - Work distribution rules - Time recording and fulfillment |
| Topic 4: User Management | 8%-12% | - Business roles and user setup - Data restrictions and access control - Notification process configuration |
| Topic 5: Data Management | 8%-12% | - Mass data maintenance - Data migration templates - Master data handling |
| Topic 6: Contracts and Case Management | <8% | - Service contract setup - Case management processes |
| Topic 7: Service Elements and Notification | 8%-12% | - Workflow setup - Conditions and actions configuration |
| Topic 8: Service Objects | >12% | - Installed Base and usage in service tickets - Registered Products and usage in service tickets - Warranty Management |
| Topic 9: Personalization and Extensibility | <8% | - UI personalization - Extensibility options |
| Topic 10: Reporting | <8% | - Standard reports and dashboards - Integration with Microsoft Excel |
| Topic 11: Maintenance Plan | <8% | - Scheduling and execution - Maintenance plan configuration |
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