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HP HP2-H86 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solution Positioning and Customer Engagement | - Articulating HP MPS value propositions - Engaging customers to identify print needs |
| Topic 2: Managed Print Services Basics | - Understanding Managed Print Services (MPS) - Benefits of MPS to customers and organizations |
| Topic 3: HP Managed Print Specialist Select Scope | - HP MPS Select (A4) portfolio overview - Key features of HP Managed Print solutions |
| Topic 4: Sales and Consultative Skills | - Contractual selling and value articulation - Consultative selling techniques for print solutions |
| Topic 5: Product and Solution Knowledge | - Portfolio strengths including supplies and services - Key differentiators in the HP A4 managed print offerings |
HP Managed Print Specialist Select 2019 Sample Questions:
1. Which statement is true regarding the use of non-HP cartridges?
A) The cost of an average service visit is less than $50.
B) HP and non-HP cartridges result in the same amount of paper usage.
C) Most remanufactured cartridges are successfully recycled.
D) You are 3 times more likely to service a printer when non-HP cartridges are used.
2. With the HP PageWide printers having different print modes to help with color cost savings, how much can you save when you enable Accent Color?
A) up to 90%
B) up to 60%
C) up to 40%
D) up to 20%
3. As an HP partner, why should selling the security message to your customer be important to you?
A) The customer will not be as vulnerable to attacks because you are providing them with the best security solutions from HP.
B) It gives you a unique selling point when selling a multi brand printer solution.
C) It makes you look like you care about their business.
D) If the customer comes under attack via the cloud, you can say that it is not your fault as threats and malware evolve faster than you can protect against.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A |


