EXIN ITIL-F : ITIL Foundation

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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which process is responsible for the availability, confidentiality and integrity of data?

A) Service catalogue management
B) Service asset and configuration management
C) Information security management
D) Change management

2. The configuration management system is part of which system?

A) The availability management information system
B) The information security management system
C) The service knowledge management system
D) The capacity management information system

3. Which of the following is the BEST reason for categorizing incidents?

A) To identify whether the user is entitled to log an incident for this particular service
B) To enable the incident management database to be partitioned for greater efficiency
C) To ensure service levels are met and breaches of agreements are avoided
D) To establish trends for use in problem management and other IT service management (ITSM) activities

4. Remediation planning is a key part of which process?

A) Financial management for IT services
B) Availability management
C) Capacity management
D) Change management

5. Which one of the following can help determine the level of impact of a problem?

A) Configuration management system (CMS)
B) Standard operating procedures (SOP)
C) Definitive media library (DML)
D) Statement of requirements (SOR)

Solutions: