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SAP P_CRMSRV_70 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Complaints and Returns Processing | - Returns and Repairs Management - Complaint Handling Procedures |
| Interaction Center WebClient | - Agent Desktop Functions - Customer Interaction Handling |
| Reporting and Analytics | - Service Reporting Tools - Key Performance Indicators (KPIs) |
| Service Fundamentals in SAP CRM | - Overview of SAP CRM Service Processes - Service Lifecycle Concepts |
| Service Order Management | - Service Order Creation and Processing - Service Order Customization |
| Installed Base Management | - Equipment and Product Tracking - Installed Base Structure |
| Customizing and Configuration | - Service Configuration Settings - Business Transaction Customizing |
| Service Contracts and Warranties | - Warranty Processing - Service Contract Management |
| CRM Middleware and Integration | - System Integration Concepts - Data Synchronization |
