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Microsoft 070-685 : Pro: Windows 7, Enterprise Desktop Support Technician

Exam Code: 070-685

Exam Name: Pro: Windows 7, Enterprise Desktop Support Technician

Updated: Aug 08, 2026

Q & A: 191 Questions and Answers

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Prerequisites of Microsoft 70-685 Exam

To qualify for MCP exams, MCP certification required

  • MCSD certifications
  • Microsoft Certified Solutions Associate (MCSA)
  • MCSE

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Duration, language, and format of Microsoft 70-685 Exam

  • Number of Questions: 40-60
  • Passing score: 70%
  • Length of examination: 150 mins
  • Language: English, German, Japanese
  • Format: Multiple choices, multiple answers

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Microsoft 70-685 Exam Reference

Reference: https://www.microsoft.com/en-us/learning/exam-70-685.aspx

Microsoft 070-685 Exam Syllabus Topics:

SectionWeightObjectives
Identifying Cause of and Resolving Security Issues18%- Troubleshoot User Account Control (UAC) and permissions
- Manage Windows Firewall and security settings
- Resolve update and antivirus issues
Identifying Cause of and Resolving Desktop Application Issues20%- Troubleshoot application failures and crashes
- Manage application settings and permissions
- Resolve software installation and compatibility issues
Managing and Maintaining Systems That Run Windows 7 Client21%- Manage system recovery and data protection
- Troubleshoot system performance and stability
- Resolve hardware and driver issues
Supporting Mobile Users18%- Support power management and mobile hardware
- Manage offline files and synchronization
- Configure and troubleshoot remote access
Identifying Cause of and Resolving Networking Issues23%- Resolve network connectivity and IP configuration problems
- Troubleshoot enterprise logon and authentication issues
- Fix name resolution and DNS/DHCP issues

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