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Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which three actions can a guide branch out to?

A) Inserting another guide
B) Firing a named event
C) Creating anincident
D) Calling an add-in
E) Calling a URL

2. Which four statements are true about reports?

A) All the permissions from an imported report remain unchanged after an export.
B) Reports are not common across the interface.
C) Reports are shared between interfaces.
D) Published reports can be modified.
E) After a report is published, the report data remains unchanged even as the knowledge baseis updated.
F) The owner of a report remains the same even if the report is imported by some other user.
G) Reports must be exportedmanually in all interfaces.

3. Your customer has asked you to create a report that shows all the incident should show the following columns:
1. The number of incidents opened in the past month
2. The numberof incidents opened in the past week
3. The number of incidents opened in the past day
Which two functions are needed in the expressions to create the three columns?

A) IF
B) SUM
C) NVL
D) AVG
E) DECODE

4. When a new customer submits an incident via email, they get a message with a user ID and password, similar to the content below:
An account has been created for you with the following User ID and Password:
User ID: [email protected]
Password: o2UdlJ8d
An agent wants to disable the message being sent when a customer submits an incident via email.
Which option must be enabled to achieve this?

A) EGW_SEND_EMAIL_HEADERS
B) EGW_UPDATE_BY_CREATE
C) EGW_PASSWD_CREATE
D) EGM_ENABLED
E) EGW_PASSWORD_UPDATE_ENABLED

5. The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

A) You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
B) Because the system default is 15 minutes, it cannot be changed.
C) You can change the default value to 60 minutes by using File > Options > Session Expiration.
D) You can change the default value to 60 minutes by using Site Configuration > Session Timeout.

Solutions: