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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Which two are required to publish a completed Digital Customer Service (DCS) application?

A) moving the application to Staging and subsequently to Production status
B) a single "publish" action to complete the task
C) system administrator approval
D) nothing (DCS applications are always available to all users.)

2. Which three types of data are included in the interaction associatedwith a normal call flow?

A) Service Request create date
B) Channel
C) Agent name
D) Start time of the call
E) Contact name

3. Which four actions does the REST API for Service Requests (SRs) allow?

A) Update SR milestone
B) Create SR
C) Delete SR by SR number
D) Delete SR by SR title
E) Update SR assignee

4. Which two statements are true regarding the Audit History tab of a Service Request?

A) It is enabled by default.
B) It is available only toauthorized administrators.
C) It is exportable to Excel.
D) It is searchable by date range, username, event type, event severity, and event duration.
E) It allows users to save searches for later reuse.

5. Which four statements are correct about hotkeys for Action Commands?

A) They can all be modified.
B) They can be assigned to a custom action script.
C) They allow a user to copy a service request.
D) They have default values.
E) They allow a user to escalate a service request.
F) They allow a user to forward a service request.

Solutions: