Stand out from thousands of candidates, earn the employer's regard, qualify for promotion — passing the 1z0-325 exam starts it. TestBraindump is your best partner: 87 practice questions for the 1z0-325 exam.
Oracle 1z0-325 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle RightNow Cloud Service 2016 Implementation Essentials |
| Exam Number: | 1Z0-325 |
| Real Exam Qty: | 80 |
| Available Languages: | English, Japanese |
| Passing Score: | 70% |
| Exam Format: | Multiple answer, Multiple choice |
| Exam Price: | USD 245 (approx.) |
| Certificate Validity Period: | N/A |
| Related Certifications: | Oracle RightNow Cloud Service 2016 Technical Certified Implementation Specialist |
| Exam Duration: | 150 minutes |
| Sample Questions: |  |
| Exam Way: | Onsite at test center or online proctored |
| Pre Condition: | None specified |
| Official Syllabus URL: | https://education.oracle.com |
Oracle 1z0-325 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Agent Configuration and Workflows | - Navigation sets and agent scripts - Workspaces and workflows |
| Integration and Customization | - Connect Web Services and APIs - Custom objects and fields - Agent Desktop integration |
| Customer Portal Customization | - Customer Portal structure and templates - Widgets and scripting - Accessibility and internationalization |
1z0-325 Exam FAQ — Stand Out
The Oracle RightNow Cloud Service 2016 Implementation Essentials blueprint spans 3 domains — including Integration and Customization, Agent Configuration and Workflows, Customer Portal Customization. Know your strength and shortcoming per domain; the complete outline above lists every subtopic.
150 minutes for 80 questions. The TestBraindump test engine simulates the actual test's atmosphere, so you get used to real conditions in advance.
Yes — download the free trial of the Oracle RightNow Cloud Service 2016 Implementation Essentials study materials before you buy and judge the profession and accuracy yourself. Purchases include 365 days of free updates, sent automatically and immediately by email; renew afterward at 50% off.
USD 245 (approx.) per attempt, 70% to pass. A failed attempt is a loss of time and money — prepare steadily with the 87 practice questions for the 1z0-325 exam at TestBraindump.
The Oracle RightNow Cloud Service 2016 Implementation Essentials is Oracle's certification exam for Oracle Service Cloud, at the Implementation Specialist / Certified Specialist level. Passing it is a new start — toward better salary, decent work, and promotion chances. Related credentials include Oracle RightNow Cloud Service 2016 Technical Certified Implementation Specialist.
None specified Eligibility rules change over time, so verify the current requirements on the official page (official 1z0-325 exam page) before registering.
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Oracle RightNow Cloud Service 2016 Implementation Essentials Sample Questions:
You have been asked to configure an automatic email response to new incidents.
The email should be sent whenever an Incident is submitted with a category of "credit" and it should send a personalized credit letter to the customer.
Identify three items that are needed to support this requirement. (Choose three.)
- A. Create a credit letter in Standard Text that uses variables for name and address.
- B. Escalate to Level Credit.
- C. Append Response Template to Response Field.
- D. Email Incident Information.
- E. Append Response Template to Notes Field.
- F. Send Receipt Email.
- G. Send Email Response to Sender.
Correct Answer: A,C,G 🗳️
Your customer is using standard statuses, status types, and the standard agent "My Inbox" report.
Which two incident status types will show up in the agent's "My Inbox" report? (Choose two.)
- A. Updated
- B. Solved
- C. Unresolved
- D. Waiting
Correct Answer: C,D 🗳️
Your customer would like supervisors to use a Multi-Edit workspace when updating incidents for their agents.
Which four fields are available for edit on the incident Multi-Edit workspace? (Choose four.)
- A. Email Address
- B. Channel
- C. Queue
- D. Language
- E. Post code
- F. Organization
- G. Assigned
Correct Answer: B,C,E,F 🗳️
Your customer has performed a search on the knowledgebase and has stated that they are getting strange results. Every time they search for the word "widget" the correct answer appears as the 10th answer on the search results and not at the top of the first page.
How can you increase the value of the word "widget" in the knowledgebase search results?
- A. Set the display position to "Fix at top."
- B. Assign all products and categories to the knowledgebase answer.
- C. Set the display position to "Place at top."
- D. Add the search term to the keyword field of the knowledgebase answer.
Correct Answer: D 🗳️
Your customer has team leads who are responsible for creating business rules and managing staff accounts.
However, they should not be allowed to create or modify any profiles.
Which two options can be used to configure the Navigation Set for these team leads? (Choose two.)
- A. Add the Configuration items of Rules and the Staff Account by Group report into the Home Tab and remove the default Navigation Set.
- B. Create a navigation set that only has "Rules" and all "Staff Management" items in the Navigation Set.
- C. Keep the default Configuration Items in the Navigation Set and let the profile handle this.
- D. Add the Configuration items of Workspaces/ Workflows, Rules and the Staff Account by Group report into the Home Tab and remove the default Navigation Set.
Correct Answer: B,D 🗳️
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