Oracle 1z0-628 : Oracle Field Service Cloud Service 2018 Implementation Essentials

A customer supports a particular type of activity that requires a security clearance to gain access to the job site, and they only have a few resources that have clearances.
These activities don't happen all that often, and as such, they are not concerned with quota management for them. Instead, when an acti/ity of this type needs to be booked, the customer will directly assign it to one of their qualified resources.
Which API request will provide this customer with the information they need to directly assign the activity to the right resource?

• A. GET 'resources' request
• B. 'findMatchingResources' request
• C. 'bookingStatuses' request
• D. 'activityBookingOptions' request

Your customer wants their field technicians to identify potential upsell opportunities for a premium service they offer by asking their customer whether they would be interested in receiving a free three-month trial.
The technician needs to capture and validate customer details to complete this three-month trial. Which three configurations meet this requirement?

• A. Create an Enumeration property with two radio buttons, one for "Yes" and another for "No".
• B. Create a File property with a Signature element for customers to complete if they are interested in receiving the trial.
• C. Create a String property with a Phone element and use a Regular Expression to ensure onl.
  properly formatted phone number can be entered if the customer would like to receive additional information
• D. Create a String property with an Email element and use Formatting to ensure that only a valid email address can be entered if the customer would like to receive additional information.
• E. Create an Integer property with two check boxes, one for "Yes" and another for "No".

A customer has a few back office workers that need to be able to move certain activities to field technicians regardless of whether those technicians have the corresponding work skills that the jobs require or not.
Which configuration option ensures that those workers have the ability to override potential work skill mismatches when moving activities to field technicians?

• A. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Activity Type(s) that require the override ability.
• B. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Resource Type(s) that those back office workers are assigned.
• C. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Resource Type(s) of the field technicians to which the activities could be moved.
• D. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the User Type (s) that those back office workers are assigned.

A customer wants to create a message scenario that, when launched, sends an email to the address of the immediate parent of the resource the activity is assigned to within the Oracle Field Service Cloud (OFSC) organizational hierarchy.
Which describes the correct message scenario configuration to support this requirement?

• A. In the Step Info section of the message scenario, select Recipient: 'Use static address', Delivery Channel:
  'Email'; In the Message Pattern section, enter the resource's email address property label.
• B. In the Step Info section of the message scenario, select Recipient: 'Customer', Delivery Channel: 'Email'.
• C. In the Step Info section of the message scenario, select Recipient: 'Resource', Delivery Channel:
  'Email1.
• D. In the Step Info section of the message scenario, select Recipient: 'Dispatcher', Delivery Channel
  'Email'.

You want to create a new Activity Type.
Which three features are disabled when you select "Multi-day activity"?

• A. calculate activity duration using statistics
• B. support of time slots
• C. support of links
• D. enable "day before trigger"
• E. enable "not started" trigger
• F. support of preferred resources