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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. Which application will allow a system administrator to see historical inbound and outbound traffic information on a trunk in the IP Office?

A) Call Detail Reporter
B) Advanced Summary Reporter
C) System Status Application
D) Historical Reporting Application

2. A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?

A) ACD to distributed Hunt Groups and one-X Portal Call Accounting
B) ACD via VM Pro Campaign Manager and a campaign database
C) VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
D) ICR with account codes and CDR-enabled for billing.

3. Which item must be completed for an IP Office user to be counted in CCR as an agent?

A) User must be a member of a hunt group.
B) force Account Code must be checked on the user's Supervisor tab.
C) CCR Agent Must be checked on the user's Supervisor tab.
D) User must be defined as an agent in one-X Portal.

4. Secure Digital (SD) card commands can be invoked from which two sources? (Choose two.)

A) one-X Portal for IP Office
B) VoiceMail Pro Clint
C) IP Office Manager
D) Avaya telephones
E) one-X Portal

5. Application can be used in Conjunction with one-X Portal to provide full softphone and call handing capability for us

A) Office Video Softphone
B) Office Phone Manager Pro
C) Office Voice Portal
D) Office Softconsole

Solutions: