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Avaya 3001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: IP Office System Installation and Configuration | - Initial system setup and licensing
|
| Topic 2: Maintenance, Troubleshooting, and System Monitoring | - Backup and restore procedures
|
| Topic 3: Voice Services and Telephony Features | - SIP and trunk configuration
|
| Topic 4: User, Extension, and Group Management | - User provisioning
|
Avaya IP Office Configuration and Maintenance Sample Questions:
An IP Office with Embedded Voicemail (EVM) has the time set using the system telephone. Each time the IP Office reboots the time changes to the wrong time. Which Windows command can be used to determine if there is a time server on the network causing the change?
- A. net time
- B. time server
- C. get time
- D. time
Correct Answer: A 🗳️
When using the System Status Application to troubleshoot an issue, which two are used for collecting data? (Choose two.)
- A. Selective View
- B. Development Tracing
- C. Snapshot
- D. Continuous Log
- E. Resource view
Correct Answer: C,D 🗳️
Which method will avoid corruption of the data on the SD card when removing the SD card?
- A. Dial the shutdown short code to shutdown the card before removing the SD card
- B. Use System Monitor to shutdown the card before removing the SD card.
- C. Pull out the card. Special shutdown is not required.
- D. Use the Manager application to shutdown the card before removing the SD card.
Correct Answer: D 🗳️
A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail.
Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?
- A. system status snapshot and debug view set to level 5 Information trace and voicemail call flow database
- B. system status snapshot and debug view set to level 9 high trace and voicemail call flow database
- C. system monitor trace with ISDN data and debug view set to level 9 high trace and voicemail call flow database
- D. system monitor trace with ISDN data and debug view set to level 5 Information trace and voicemail call flow database
Correct Answer: C 🗳️
The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.
- A. Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
- B. Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.
- C. ''Agent1''cannot be used as a name for a CCR agent.
- D. Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.
Correct Answer: A 🗳️


