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Avaya 3001 : Avaya IP Office Configuration and Maintenance Exam

Exam Code: 3001

Exam Name: Avaya IP Office Configuration and Maintenance Exam

Updated: Sep 14, 2026

Q & A: 84 Questions and Answers

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Avaya 3001 Exam Syllabus Topics:

SectionObjectives
Topic 1: IP Office System Installation and Configuration- Initial system setup and licensing
  • 1. System configuration basics
    • 2. License management and activation
      - Hardware and platform components
      • 1. Expansion modules and endpoints
        • 2. IP Office control units
          Topic 2: Maintenance, Troubleshooting, and System Monitoring- Backup and restore procedures
          • 1. System recovery
            • 2. Configuration backup
              - System diagnostics
              • 1. Log analysis
                • 2. Alarm handling
                  Topic 3: Voice Services and Telephony Features- SIP and trunk configuration
                  • 1. SIP trunk setup
                    • 2. PSTN integration basics
                      - Basic telephony services
                      • 1. Voicemail configuration
                        • 2. Call handling features
                          Topic 4: User, Extension, and Group Management- User provisioning
                          • 1. User profiles and rights
                            • 2. Extension assignment
                              - Hunt groups and call distribution
                              • 1. Group configuration
                                • 2. Call routing logic

                                  Avaya IP Office Configuration and Maintenance Sample Questions:

                                  Question #1

                                  An IP Office with Embedded Voicemail (EVM) has the time set using the system telephone. Each time the IP Office reboots the time changes to the wrong time. Which Windows command can be used to determine if there is a time server on the network causing the change?

                                  • A. net time
                                  • B. time server
                                  • C. get time
                                  • D. time
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

                                  Question #2

                                  When using the System Status Application to troubleshoot an issue, which two are used for collecting data? (Choose two.)

                                  • A. Selective View
                                  • B. Development Tracing
                                  • C. Snapshot
                                  • D. Continuous Log
                                  • E. Resource view
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C,D  🗳️

                                  Question #3

                                  Which method will avoid corruption of the data on the SD card when removing the SD card?

                                  • A. Dial the shutdown short code to shutdown the card before removing the SD card
                                  • B. Use System Monitor to shutdown the card before removing the SD card.
                                  • C. Pull out the card. Special shutdown is not required.
                                  • D. Use the Manager application to shutdown the card before removing the SD card.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: D  🗳️

                                  Question #4

                                  A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail.
                                  Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?

                                  • A. system status snapshot and debug view set to level 5 Information trace and voicemail call flow database
                                  • B. system status snapshot and debug view set to level 9 high trace and voicemail call flow database
                                  • C. system monitor trace with ISDN data and debug view set to level 9 high trace and voicemail call flow database
                                  • D. system monitor trace with ISDN data and debug view set to level 5 Information trace and voicemail call flow database
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C  🗳️

                                  Question #5

                                  The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.

                                  • A. Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
                                  • B. Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.
                                  • C. ''Agent1''cannot be used as a name for a CCR agent.
                                  • D. Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

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