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Avaya 3171T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Selling and Customer Engagement | 10% | - Solution recommendation and positioning - Value proposition and ROI analysis - Customer requirement analysis |
| Topic 2: Deployment and Management | 25% | - Solution design and sizing - Virtualization and survivability - Administration, maintenance, and licensing - Security, compliance, and troubleshooting |
| Topic 3: Avaya Team Engagement Solutions Overview | 20% | - Avaya portfolio and product offerings - Benefits and business value - Introduction to Avaya Team Engagement Solutions |
| Topic 4: Unified Communications and Collaboration (UC&C) | 25% | - Collaboration tools and endpoints - UC&C architecture and components - Integration with third-party applications - Avaya Equinox and Aura solutions |
| Topic 5: Contact Center Solutions | 20% | - Routing, queuing, and call handling - Avaya Aura Contact Center overview - Reporting, analytics, and workforce optimization |
Avaya APDS Avaya Enterprise Team Engagement Solutions Online Test Sample Questions:
Question 1
Which two standard protocols are used by Avaya Aura Presence Services? (Choose two)
A. PR|M
B. H.323
C. SIMPLE
D. MSRP
E. XMPP
Question 2
Which of the following two are reasons why a customer might choose the Avaya One Cloud-ReadyNow solution? (Choose two)
A. To centralize Avaya aura in the customers data center
B. To avoid a monthly rate card driven bill
C. To have a technology transformation with a limited capital outlay
D. To eliminate expensive hardware and support costs
E. To virtualize their Avaya Core in their own VMware infrastructure
Question 3
With the 9.1 version of the Avaya Equinox H.323 Edge Server, what are two characteristics or requirements of virtual machine clustering? (Choose two)
A. It uses a third-party load-balancer.
B. It supports a single NIC deployment
C. It requires dual Nic deployment
D. It uses multicast MAC addressing
Question 4
Which two factors distinguish Avaya in the market? (choose two)
A. Closed single vendor approach
B. People-centric innovation
C. Distributed deployment and management
D. Separation of core, applications and devices
E. Open / Multi-vendor
Question 5
Avaya Aura 8.1 added support for some CS1000 Expansion Modules: Key Expansion Modules (KEM), Graphic Expansion Modules (GEM), Add-on Modules (AOM), and Display Based Accessory (DBA) With Avaya Aura 8.1, what type of sets utilize GEM and KEM expansion modules?
A. GEM and KEM for UNIStim and KEM for digital
B. GEM and KEM for UNIStim and GEM for digital
C. GEM for UMIStim and KEM for digital
D. GEM and KEM for UNIStim and digital
E. KEM for UNIStim and GEM for digital
Solutions:
| Question 1 Answer: C,E | Question 2 Answer: A,E | Question 3 Answer: B,D | Question 4 Answer: B,E | Question 5 Answer: B |


