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Avaya Workforce Engagement Support Certified Sample Questions:

1. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?

A) eLearning
B) Coaching
C) Wfm
D) Interactions

2. The technician is configuring the voice recording solution
What is the first step to properly setting up the voice recording in an Avaya Contact Recorder Advanced (ACRA) environment

A) Set up recording Environtment
B) Create Phones and Extensions
C) Create a phone Data Source
D) Create a Member Group

3. The installer is doing the license activation.
Which three statements about the license process for Avaya Workforce Engagements are true?
(Choose three)

A) It provides Access to oaccess.verint.com/LiscenseActivate.aspx to activate the license.
B) In case of multiple servers, it is just one XML license file.
C) It requires both the License Reference number (LRN) and license registration key
D) It provides Access to veinte.com/wfo to activate the license.
E) The license site requires the license registration key and Avaya Purchase Order (APO) number

4. A technician is preparing for an upgrade from Workforce Optimization (WFO) Vll to Avaya Workforce Engagement R20.X .Which upgrade path must be used?

A) In-place upgrade to R20.x in Windows 2012 R2 (grey kit)
B) Two step upgrade process, to V15.1 first, then to R20.x
C) Side-by side or hardware reuse migration to R20.x
D) Side-by side upgrade to R20.x in Windows 2016

5. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A) Quality
B) Dialer
C) CMS
D) Phone

Solutions: