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Avaya Aura® Contact Center Solution Design Sample Questions:

1. The Avaya Aura® Media Server (AAMS) delivers a high Soft DSP / Media channel density.
How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?

A) 550
B) 1100
C) 4450
D) 2200

2. A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop.
Which statement describes what the Avaya support department needs be prepared to tell the manager?

A) Different Presence client software are supported on Avaya Agent Desktop.
B) Agent Desktop does not support co-resident Skype for Business client software.
C) Microsoft Skype Server are not supported.
D) Microsoft Lync Server are not supported.

3. A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?

A) Avaya IX ™ Workplace
B) Avaya IX ™M Workspaces
C) Avaya Callback Assist
D) Avaya Agent Desktop

4. Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)

A) Short Message Service
B) Web Communication
C) Instant Messaging
D) Voice Mail

5. What should a functional architecture discussion cover?

A) A design of the needed components and Interconnections
B) Bill of Materials to quantify the costs
C) Network plan of the existing Infrastructure
D) Customer evolution plans and Avaya solution to their problems

Solutions: