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Cisco CCIE SP Operations Written Sample Questions:

1. Assume that you have to manage a network with several remote locations. You are told that you need to collect performance data from each remote location to access the total traffic that goes to the corporate office, that go to other remote locations, and that go outside of the organization. Your low-bandwidth WAN connection that goes to the NOC does not have enough bandwidth to allow for export of all of the data from the remote locations. What other option should you pursue?

A) Use IF-MIB and CISCO-IF-EXTENSION-MIB to measure egress transmission efficiency.
B) Use baseline performance information to calculate offset based on WAN bandwidth.
C) Use a remote-management application to collect data at the remote site and send back the aggregated information.
D) Use time-division multiplexing algorithms to estimate performance data based on WAN bandwidth.
E) Use historical data to estimate information at remote locations.

2. The service provider that you work for will offer a hosted unified communications service. This service will allow the service provider to maintain in its data centers all the call managers and related hardware and software so that businesses can outsource this communication function to your company. Engineering has created a generic migration plan that the NOC can use to move the existing premises-based voice service of the business customer to the service provider-hosted service. What are the two unique considerations that the NOC must take into account before moving an existing customer service to the service provider-hosted service? (Choose two.)

A) Reclaim any service provider-owned customer premises equipment (CPE) after moving the service.
B) Send notification to each customer end user that their phone service is moving to the service provider.
C) Establish an escalation procedure between the customer service desk and the service provider service desk.
D) Verify whether adequate capacity exists on the service provider equipment.

3. Several related trouble tickets with complaints about poor network performance have been successfully resolved. The service provider NOC wants to ensure that these complaints do not continue. What should be the next step?

A) identify concerns
B) set the priority level
C) diagnose root cause
D) identify likely cause

4. Scenario:
Your company hosts a Voice Over IP (VoIP) service for its customers. Your Voice Operations
center is responsible for all VoIP applications, including servers, gateways, and provisioning. The NOC is responsible for the network infrastructure, including LAN, WAN, Firewalls, and QoS.
Your Voice Operations Center started receiving calls in the early morning from customers who did NOT have dial tone and could NOT place or receive calls. The Operations Center was UNABLE to find any problems with their applications. At this point, they switched from the primary call manager to the secondary call manager to attempt to resolve the problem. This resolved the problem and customers had dial tone and were able to place and receive calls.
It is now after 8:00 AM and both the Voice Operations Center and NOC are fully staffed for peak activity hours. The tickets opened earlier are escalated and you are assigned to work with the Voice Operations Center to find and fix the problem. You review the trouble tickets and then join the scheduled teleconference to resolve the problem.
As a NOC member, which four initial questions should you ask to help isolate the problem? (Choose four).

A) Is the latest anti-virus software installed on the call manager?
B) What time did customers first report the problem?
C) Does the call manager use a Solaris or Linux operating system?
D) How did the customers call the sen/ice desk without dial tone?
E) Are some or all VoIP customers affected?
F) Do affected customers have anything in common (e.g., country/area code, geographical area)?
G) What changes were made last night?

5. According to ITIL@ v3 framework, which incident closure step is taken to determine if an incident might recur or if any preventive measures need to be taken?

A) ongoing or recurring problem
B) user satisfaction survey
C) closure categorization
D) incident documentation

Solutions: