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Novell 50-658 : Service and support

Exam Code: 50-658

Exam Name: Service and support

Updated: Sep 19, 2026

Q & A: 174 Questions and Answers

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Novell 50-658 Exam Syllabus Topics:

SectionObjectives
Topic 1: Security and Access Management- Access control systems
  • 1. Novell Access Manager concepts
    • 2. Authentication and authorization troubleshooting
      Topic 2: Client and Systems Management- Endpoint Management
      • 1. ZENworks configuration management
        • 2. ZENworks asset management basics
          Topic 3: Novell Enterprise Products Support- Directory Services
          • 1. Identity management fundamentals
            • 2. Novell eDirectory support and troubleshooting
              - Infrastructure Services
              • 1. Network service configuration and maintenance
                • 2. Open Enterprise Server support concepts
                  Topic 4: Messaging and Collaboration- GroupWise Support
                  • 1. GroupWise administration and troubleshooting
                    Topic 5: General Troubleshooting and Support Skills- Problem Diagnosis
                    • 1. System monitoring and diagnostics
                      • 2. Incident analysis and resolution methodology
                        - Support Processes
                        • 1. Technical support workflows
                          • 2. Escalation procedures

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