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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)

A) BCMS receives data internally and stores data in a volatile switch memory.
B) Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
C) BCMS is interval based and CMS is call based.
D) CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.

2. Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)

A) Collect digits
B) Route-to number
C) Messaging skill
D) Route-to digits
E) Converse-on skill

3. Which program is a custom application on the CMS?

A) Avaya Visual Vectors Client
B) Avaya Supervisor
C) High Availability Admin Sync
D) Alarm Origination Manager

4. A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?

A) Avaya Terminal Emulator is being used on an unsupported operating system.
B) Avaya Terminal Emulator did not load correctly and needs to be reloaded.
C) There is a firewall between the PC and the CMS.
D) The wrong version of Avaya Terminal Emulator has been loaded on the PC.

5. In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

A) Agent
B) Skill
C) Vector
D) Split

Solutions: