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Cisco 642-832 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshoot Layer 3 Technologies | 35% | - Troubleshoot BGP - Troubleshoot OSPF - Troubleshoot EIGRP - Troubleshoot route redistribution - Troubleshoot First Hop Redundancy Protocols |
| Troubleshoot Layer 2 Technologies | 30% | - Troubleshoot EtherChannel - Troubleshoot switch security features - Troubleshoot VLANs and trunking - Troubleshoot Spanning Tree Protocol |
| Maintain and Monitor Network Performance | 20% | - Use Cisco IOS troubleshooting tools - Utilize troubleshooting methodologies - Plan and perform scheduled network maintenance |
| Troubleshoot IP Services and IPv6 | 15% | - Troubleshoot IPv6 routing and coexistence - Troubleshoot DHCP and NAT - Troubleshoot network services |
Cisco Troubleshooting and Maintaining Cisco IP Switched Networks (TSHOOT) Sample Questions:
The implementations group has been using the test bed to do a `proof-of-concept' that requires both Client 1 and Client 2 to access the WEB Server at 209.65.200.241. After several changes to the network addressing, routing scheme, DHCP services, NTP services, layer 2 connectivity, FHRP services, and device security, a trouble ticket has been opened indicating that Client 1 cannot ping the 209.65.200.241 address.
Use the supported commands to isolated the cause of this fault and answer the following questions.
What is the solution to the fault condition?
Client is unable to ping IP 209.65.200.241
- A. Enable EIGRP on the FastEthernet0/0 and FastEthernet0/1 interface using the no passive- interface command.
- B. Under the EIGRP process, delete the network 10.1.4.0 0.0.0.255 command and enter the network
10.1.4.4 0.0.0.252 and 10.1.4.8 0.0.0.252 commands. - C. Change the AS number on the EIGRP routing process from 1 to 10 to much the AS number used on DSW1 and DSW2.
- D. Disable auto summary on the EIGRP process
Correct Answer: C 🗳️
Topic 3, Ticket 1 : Switch Port Trunk
Topology Overview (Actual Troubleshooting lab design is for below network design)
Client Should have IP 10.2.1.3
EIGRP 100 is running between switch DSW1 & DSW2
OSPF (Process ID 1) is running between R1, R2, R3, R4
Network of OSPF is redistributed in EIGRP
BGP 65001 is configured on R1 with Webserver cloud AS 65002
HSRP is running between DSW1 & DSW2 Switches
The company has created the test bed shown in the layer 2 and layer 3 topology exhibits.
This network consists of four routers, two layer 3 switches and two layer 2 switches.
In the IPv4 layer 3 topology, R1, R2, R3, and R4 are running OSPF with an OSPF process number 1.
DSW1, DSW2 and R4 are running EIGRP with an AS of 10. Redistribution is enabled where necessary.
R1 is running a BGP AS with a number of 65001. This AS has an eBGP connection to AS 65002 in the
ISP's network. Because the company's address space is in the private range.
R1 is also providing NAT translations between the inside (10.1.0.0/16 & 10.2.0.0/16) networks and outside
(209.65.0.0/24) network.
ASW1 and ASW2 are layer 2 switches.
NTP is enabled on all devices with 209.65.200.226 serving as the master clock source.
The client workstations receive their IP address and default gateway via R4's DHCP server.
The default gateway address of 10.2.1.254 is the IP address of HSRP group 10 which is running on DSW1
and DSW2.
In the IPv6 layer 3 topology R1, R2, and R3 are running OSPFv3 with an OSPF process number 6.
DSW1, DSW2 and R4 are running RIPng process name RIP_ZONE.
The two IPv6 routing domains, OSPF 6 and RIPng are connected via GRE tunnel running over the
underlying IPv4 OSPF domain. Redistrution is enabled where necessary.
Recently the implementation group has been using the test bed to do a `proof-of-concept' on several
implementations. This involved changing the configuration on one or more of the devices. You will be
presented with a series of trouble tickets related to issues introduced during these configurations.
Note: Although trouble tickets have many similar fault indications, each ticket has its own issue and
solution.
Each ticket has 3 sub questions that need to be answered & topology remains same.
Question-1 Fault is found on which device,
Question-2 Fault condition is related to,
Question-3 What exact problem is seen & what needs to be done for solution
Client is unable to ping IP 209.65.200.241
Correct Answer:
Solution Steps need to follow as below:
-When we check on client 1 & Client 2 desktop we are not receiving DHCP address from R4 Ipconfig ----- Client will be getting 169.X.X.X
-On ASW1 port Fa1/0/ 1 & Fa1/0/2 access port VLAN 10 was assigned which is using IP address 10.2.1.0/24 Sh run ------- & check for running config of int fa1/0/1 & fa1/0/2
interface FastEthernet1/0/1 switchport mode access switchport access vlan 10 interface FastEthernet1/0/2 switchport mode access switchport access vlan 10
-We need to check on ASW 1 trunk port the trunk Po13 & Po23 were receiving VLAN 20 & 200 but not VLAN 10 so that switch could not get DHCP IP address and was failing to reach IP address of Internet
-Change required: On ASW1 below change is required for switch-to-switch connectivity.. int range portchannel13,portchannel23 switchport trunk allowed vlan none switchport trunk allowed vlan 10,200
So in ticket Answer to the fault condition will be as :
The implementations group has been using the test bed to do a `proof-of-concept' that requires both Client 1 and Client 2 to access the WEB Server at 209.65.200.241. After several changes to the network addressing, routing scheme, DHCP services, NTP services, layer 2 connectivity, FHRP services, and device security, a trouble ticket has been opened indicating that Client 1 cannot ping the 209.65.200.241 address.
Use the supported commands to isolated the cause of this fault and answer the following questions.
On which device is the fault condition located?
Client 1 is unable to ping IP 209.65.200.241
- A. R1
- B. R3
- C. ASW2
- D. DSW2
- E. ASW1
- F. R4
- G. DSW1
- H. R2
Correct Answer: G 🗳️
The implementations group has been using the test bed to do a `proof-of-concept' that requires both Client 1 and Client 2 to access the WEB Server at 209.65.200.241. After several changes to the network addressing, routing schemes, DHCP services, NTP services, layer 2 connectivity, FHRP services, and device security, a trouble ticket has been opened DSW1 will not become the active router for HSRP group
10.
Use the supported commands to isolated the cause of this fault and answer the following questions.
On which device is the fault condition located?
- A. R1
- B. R3
- C. ASW2
- D. DSW2
- E. ASW1
- F. R4
- G. DSW1
- H. R2
Correct Answer: G 🗳️
Topic 12, Ticket 10 : VLAN Access Map
Topology Overview (Actual Troubleshooting lab design is for below network design)
Client Should have IP 10.2.1.3
EIGRP 100 is running between switch DSW1 & DSW2
OSPF (Process ID 1) is running between R1, R2, R3, R4
Network of OSPF is redistributed in EIGRP
BGP 65001 is configured on R1 with Webserver cloud AS 65002
HSRP is running between DSW1 & DSW2 Switches
The company has created the test bed shown in the layer 2 and layer 3 topology exhibits.
This network consists of four routers, two layer 3 switches and two layer 2 switches.
In the IPv4 layer 3 topology, R1, R2, R3, and R4 are running OSPF with an OSPF process number 1.
DSW1, DSW2 and R4 are running EIGRP with an AS of 10. Redistribution is enabled where necessary.
R1 is running a BGP AS with a number of 65001. This AS has an eBGP connection to AS 65002 in the
ISP's network. Because the company's address space is in the private range.
R1 is also providing NAT translations between the inside (10.1.0.0/16 & 10.2.0.0/16) networks and outside
(209.65.0.0/24) network.
ASW1 and ASW2 are layer 2 switches.
NTP is enabled on all devices with 209.65.200.226 serving as the master clock source.
The client workstations receive their IP address and default gateway via R4's DHCP server.
The default gateway address of 10.2.1.254 is the IP address of HSRP group 10 which is running on DSW1
and DSW2.
In the IPv6 layer 3 topology R1, R2, and R3 are running OSPFv3 with an OSPF process number 6.
DSW1, DSW2 and R4 are running RIPng process name RIP_ZONE.
The two IPv6 routing domains, OSPF 6 and RIPng are connected via GRE tunnel running over the
underlying IPv4 OSPF domain. Redistrution is enabled where necessary.
Recently the implementation group has been using the test bed to do a `proof-of-concept' on several
implementations. This involved changing the configuration on one or more of the devices. You will be
presented with a series of trouble tickets related to issues introduced during these configurations.
Note: Although trouble tickets have many similar fault indications, each ticket has its own issue and
solution.
Each ticket has 3 sub questions that need to be answered & topology remains same.
Question-1 Fault is found on which device,
Question-2 Fault condition is related to,
Question-3 What exact problem is seen & what needs to be done for solution
Client 1 is unable to ping IP 209.65.200.241
Correct Answer:
Solution Steps need to follow as below:
When we check on client 1 & Client 2 desktop we are not receiving DHCP address from R4 ipconfig ----Client will be receiving IP address 10.2.1.3
From Client PC we can ping 10.2.1.254....
But IP 10.2.1.3 is not able to ping from R4, R3, R2, R1
Change required: On DSW1, VALN ACL, Need to delete the VLAN access-map test1 whose action is to drop access-list 10 i.e 10.2.1.3
So in ticket Answer to the fault condition will be as below for
Arnold 
Walter 
Moses 
Dunn 
Vita 
Horace 
Marguerite 
Nat 
Nathan 
Maurice 
Ingemar 
Elsa 
Abbott 
Hogan 
