Know your shortcoming and strength well before the real test. The Nortel NCDS-Contact Center Ris.6.0 test engine at TestBraindump simulates the exam atmosphere: 62 practice questions for the 920-165 exam.
Nortel 920-165 Exam Overview:
| Certification Vendor: | Nortel Networks |
|---|---|
| Exam Name: | NCDS-Contact Center Release 6.0 Exam |
| Exam Number: | 920-165 |
| Related Certifications: | Contact Center Manager Rls. 6.0 Support Nortel Certified Support Specialist (NNCSS) |
| Passing Score: | 70% |
| Exam Format: | Multiple Choice, Scenario-based |
| Real Exam Qty: | 62-70 |
| Exam Duration: | 90 minutes |
| Exam Price: | $125-$150 USD |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: | ![]() |
| Exam Way: | Onsite at Pearson VUE test centers |
| Pre Condition: | Basic knowledge of Nortel CS 1000 and telephony systems; recommended NNCSS-level experience |
Nortel 920-165 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Troubleshooting | 20% | - Common faults and resolution - System monitoring and alerts - Backup and restore procedures |
| Topic 2: Security and Performance | 10% | - User access control - Performance optimization |
| Topic 3: Installation and Commissioning | 20% | - Pre-installation planning - Server and client software setup - Integration with Communication Server 1000 |
| Topic 4: Contact Center Release 6.0 Architecture | 25% | - Hardware and software requirements - Redundancy and high availability - System components and topology |
| Topic 5: Configuration and Administration | 25% | - Routing strategies and scripts - Contact Center Manager configuration - Reporting and database management - Agent and skill set setup |
920-165 Exam FAQ — Stand Out
Yes:
After any course, reinforce it with the 62 practice questions for the Nortel NCDS-Contact Center Ris.6.0 — every answer expert-verified.
The Nortel NCDS-Contact Center Ris.6.0 blueprint spans 5 domains — including Contact Center Release 6.0 Architecture (25%), Installation and Commissioning (20%), Security and Performance (10%). Know your strength and shortcoming per domain; the complete outline above lists every subtopic.
90 minutes for 62-70 questions. The TestBraindump test engine simulates the actual test's atmosphere, so you get used to real conditions in advance.
Yes — download the free trial of the Nortel NCDS-Contact Center Ris.6.0 study materials before you buy and judge the profession and accuracy yourself. Purchases include 365 days of free updates, sent automatically and immediately by email; renew afterward at 50% off.
$125-$150 USD per attempt, 70% to pass. A failed attempt is a loss of time and money — prepare steadily with the 62 practice questions for the 920-165 exam at TestBraindump.
Through the vendor's official registration channels:
The Nortel NCDS-Contact Center Ris.6.0 is delivered Onsite at Pearson VUE test centers — pick the arrangement that suits you when booking.
The Nortel NCDS-Contact Center Ris.6.0 is Nortel's certification exam for Nortel Certified Design Specialist (NCDS), at the Specialist level. Passing it is a new start — toward better salary, decent work, and promotion chances. Related credentials include Nortel Certified Support Specialist (NNCSS), Contact Center Manager Rls. 6.0 Support.
Basic knowledge of Nortel CS 1000 and telephony systems; recommended NNCSS-level experience Eligibility rules change over time, so verify the current requirements on the official page before registering.
Upon successful payment, our system emails the Nortel NCDS-Contact Center Ris.6.0 test braindump automatically within about a minute — credit card payment accepted, with 24/7 help if nothing arrives within 2 hours. If you fail the corresponding 920-165 exam within 60 days of purchase, scan your exam transcripts and email them as attachments within 2 days of the exam — together with a scanned enrollment slip and the official Score Report PDF — and after confirmation we refund the full amount within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Or exchange for two equal-value products free.


