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Apple OS X v10.8 Troubleshooting Sample Questions:

1. A MacBook Pro with OS X Mountain Lion installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?

A) Startup from 05 X Recovery and choose the Get Help Online option.
B) She must first install OS X Mountain Lion on an external disk, then use Safari to search Apple Support articles.
C) In order to use Safari, the customer will have to restore the hard disk from a Time Machine backup.
D) Startup from a OS X Mountain Lion Install DVD and choose the Get Help Online option.

2. Dave has recently purchased a third party router, and now finds he can no longer host video chats. What section of the Messages Connection Doctor will allow him to detect if the router is configured correctly?

A) Show Detail
B) Statistics
C) Firewall
D) Network Status

3. The AirPlay Mirroring feature in OS X Mountain Lion allows users to

A) Join a game and play against friends using the game on anIOSdevice
B) Stream audio to an Airport Express base station
C) Wirelessly send what is on their Mac screen to an HDTV with a supported Apple TV
D) Send files to anyone around you wirelessly via Wi-Fi

4. What version of OS X Snow Leopard must be installed in order to upgrade to OS X Mountain Lion on a supported Mac?

A) 10.6.1
B) 10.6.3
C) 10.6.8
D) 10.6.4

5. What feature of Os x Mountain Lion allows a customer to reset their forgotten login password without having to have a second admin user?

A) Verbose mode.
B) Safe Boot.
C) EFI reset mode.
D) Reset a password using an Apple I

Solutions: