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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which option will help a customer reduce the amount of time they currently spend in evaluating configuration item relationships with each change?

A) Impact Analysis; part of IBM SmartCloud Control Desk
B) Impact Assessment, part of IBM Tivoli Application Dependency Discovery Manager
C) Impact Analysis; part of IBM Tivoli Application Dependency Discovery Manager
D) Impact Assessment; part of IBM SmartCloud Control Desk

2. What two types of information are provided by IBM Tivoli Application Dependency Discovery Manager to IBM SmartCloud Control Desk? (Choose two.)

A) Configuration Items Types
B) Asset types
C) Classification Items Hierarchy
D) Classification Items Relationships
E) Configuration Items

3. Which technique is used to classify how well a product or solution meets IT asset and service management requirements?

A) SWOT analysis
B) architecture analysis
C) gap analysis
D) business process analysis

4. A customer is experiencing a number of pain points in their IT service delivery. The operational efficiency and performance of the IT support teams is dropping, resulting in the IT teams repeating many tasks which have failed to complete due to operator errors. Which solution area can help improve the efficiency of the IT support teams?

A) knowledge-based systems
B) a customer relationship management system
C) financial management
D) runbook automation

5. A customer implemented a release management tool which holds inventory of systems that it manages. The customer wants to reconcile this data with configuration items discovered by IBM Tivoli Application Dependency Discovery Manager (TADDM). Which tool can import this data on a regular basis?

A) Migration Manager
B) IBM Tivoli Integration Composer
C) Custom Server Extensions for TADDM
D) Custom Server Templates for TADDM

Solutions: