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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Organization Setup and Administration | 20% | - Security Configuration
|
| Topic 2: Telephony and Infrastructure | 25% | - Telephony Configuration
|
| Topic 3: Routing and Contact Center Configuration | 25% | - Queue Management
|
| Topic 4: Monitoring, Reporting and Troubleshooting | 15% | - Performance Monitoring
|
| Topic 5: Architect and Automation | 15% | - Flow Design
|
Genesys Cloud Certified Professional - Implementation Sample Questions:
What is the maximum file size that a user can upload into Genesys Cloud Documents?
- A. 100 MB
- B. 2 GB
- C. No Limit
- D. 10 MB
Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?
- A. When employees have free time, they can review biographies of their peers.
- B. The profile information can be used to keep LinkedIn information updated.
- C. Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
- D. The education information can be verified against the human resources database.
Explanation: Only visible for TestBraindump members. You can sign-up / login (it's free).
Calling Name and Address can be overridden.
- A. True
- B. False
Select the Access level permission types for workspace membership. (Choose three.)
- A. Partial
- B. Read Only
- C. Collaborator
- D. Write Only
- E. Contributor
- F. Full Access
You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?
- A. The Base Settings
- B. The Hardware ID (MAC address)
- C. The phone model
- D. The phone name
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