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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. What is the maximum file size that a user can upload into Genesys Cloud Documents?

A) 100 MB
B) 2 GB
C) No Limit
D) 10 MB

2. Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?

A) When employees have free time, they can review biographies of their peers.
B) The profile information can be used to keep LinkedIn information updated.
C) Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
D) The education information can be verified against the human resources database.

3. Calling Name and Address can be overridden.

A) True
B) False

4. Select the Access level permission types for workspace membership. (Choose three.)

A) Partial
B) Read Only
C) Collaborator
D) Write Only
E) Contributor
F) Full Access

5. You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?

A) The Base Settings
B) The Hardware ID (MAC address)
C) The phone model
D) The phone name

Solutions: