Genesys GCX-WFM : Cloud CX Workforce Management Certification

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Genesys GCX-WFM Exam Syllabus Topics:

Genesys Cloud CX Workforce Management Certification Sample Questions:

1. In Genesys Cloud, time-off requests are managed primarily within which interface?
Response:

A) Management Unit
B) Schedule Editor
C) Queue Assignment
D) Time-Off Requests Page

2. Which two actions can be managed within the Time-Off Requests Page?
(Choose two)
Response:

A) Approve time-off requests
B) View agent availability
C) Adjust adherence penalties
D) Synchronize time-off with adherence data

3. Which two actions can an administrator take in the Schedule Editor?
(Choose two)
Response:

A) Deny adherence exceptions
B) Edit individual agent shifts
C) Approve quality control metrics
D) Generate a load-based schedule

4. In Genesys Cloud, which two actions can be performed to validate a work plan?
(Choose two)
Response:

A) Verify agent login times
B) Check for scheduling conflicts
C) Ensure activities align with business needs
D) Add an approval signature

5. Which activity code setting determines if an activity is counted as part of adherence?
Response:

A) Real-Time Compliance
B) Adherence Setting
C) Compliance Setting
D) Historical Adherence

Solutions: