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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. Which of the following IBM software components provide core business capabilities across the entire Buy, Sell, and Service phases of the commerce cycle?

A) Unica
B) Coremetrics
C) Sterling Commerce
D) WebSphere Commerce

2. Which one of these software solution components providing business capabilities is
NOT part of the 'Service' Offerings?

A) Unica
B) Retail Store Solutions
C) ILOG
D) IBM Case Manager

3. You can create a powerful self-service experience for the customer using?

A) The IBM Customer Service System
B) The IBM Enterprise Service Process Manager
C) The IBM Commerce Framework
D) The IBM Customer Experience Suite

4. What is global visibility of purchase transaction required for?

A) Merchandise assortment management.
B) A & B
C) Cross-channel fulfillment.
D) Cross-channel returns management.

5. What are the key technology requirements for effective cross-channel, interactive, marketing?

A) Customer awareness, central decisioning, cross-channel execution, enterprise marketing operations.
B) eCommerce, POS, kiosk, call center.
C) Web browser, mobile applications, social platform, data mining.
D) Unica, Coremetrics, SPSS, Cognos.

Solutions: