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Salesforce NP-Con-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Nonprofit Cloud Setup | 22% | - Feature Enablement
|
| Topic 2: Nonprofit Implementation Strategy | 11% | - Nonprofit Business Processes
|
| Topic 3: Analytics and Reporting | 15% | - Data Insights
|
| Topic 4: Solution Design | 32% | - Industries Common Features
|
| Topic 5: Integration and Data Management | 20% | - System Integration
|
Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:
A nonprofit wants to make a substantial technology shift that will affect multiple teams and departments.
Which two initial steps should a consultant discuss with the nonprofit? (Choose 2)
- A. Establish a sense of urgency.
- B. Summarize final technology implementation steps.
- C. Deploy features to meet departmental requirements.
- D. Form a powerful guiding coalition.
Correct Answer: A,D 🗳️
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A nonprofit needs to send automated renewal emails on a 30/60/90/180-day cadence. Each email template needs to be different based on the members' website visits. Which solution should a consultant recommend?
- A. Account Engagement
- B. Flow
- C. Engagement Plans
- D. Apex
Correct Answer: A 🗳️
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What is a consideration a consultant should be aware of when implementing Person Accounts in Nonprofit Cloud?
- A. All AppExchange Packages have been confirmed to be compatible with Person Accounts.
- B. All standard and custom Contact fields will have an API name that begins with Person when being referenced through a Person Account.
- C. The Is Person Account field can be used to exclude Person Accounts from Automation Rules and Validation Rules on the Account object.
Correct Answer: C 🗳️
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A user at a nonprofit is trying to run a mailing list report on a campaign using the NPSP Household Mailing List button. They receive an error saying, "the data you are trying to access is unavailable." The button works as expected for the system administrator. What should the consultant advise to troubleshoot the issue?
- A. Check if the Campaign ID filter in the Campaign Household Mailing List report is unlocked.
- B. Check if the user has access to Households via Role hierarchy.
- C. Check if the user has the View Reports in Public Folders system permission.
- D. Check if the user has access to the Apex Class for Manage Households.
Correct Answer: C 🗳️
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A nonprofit wants all donations related to a new direct mail appeal to be assigned to a designated restricted fund. How should the consultant advise the nonprofit to achieve this?
- A. Run Batch Create Default Allocations bulk data process and specify the designated fund as the default.
- B. Enable Default Allocations and specify the designated fund as the default GAU.
- C. Create a campaign for the appeal and use the Manage Allocations functionality to assign the fund.
- D. Create a campaign for the appeal and add a lookup field for the GAU for the designated fund.
Correct Answer: C 🗳️
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