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Pegasystems Pega Certified System Architect (PCSA) 85V1 Sample Questions:

1. You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service. How do you configure assignment routing to review warranty service requests?

A) Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.
B) Route the assignment to the skilled group for the beta release when the request is for the beta release.
Otherwise, route the assignment to the warranty resolution group.
C) Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.
D) Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

2. A process routes loan requests to a specific loan officer based on the type of loan.
* If the loan is a mortgage, it is routed to Adam Ross.
* If the loan is for an automobile, it is routed to Julia Samuels.
* If the loan is an equity line, the case is routed to Don Smith.
How do you configure a router to ensure that case advances to the correct loan officer?

A) Route the case to a work queue using a skilled router.
B) Route the case to a worklist using a When condition.
C) Route the case to a worklist using a skilled router.
D) Route the case to a work queue using a When condition.

3. You are creating a case type to process job applications for a large corporation. Job applications for security positions require a physical assessment in addition to the standard criminal background check. The physical assessment can occur before or after the background check. How do you configure a case type to achieve the required behavior?

A) Create a process for the background check and an optional process for the physical assessment.
B) Create a process for the physical assessment that is followed by a process for the background check.
C) Create a process for the physical assessment that is parallel to the background check process.
D) Create a process on one stage for the background check and a process on another stage for the physical assessment.

4. You are designing a medical claim case type and haw the following requirement: Method claims must be resolved within 5 days. To meet this requirement you need to set the_________.
the service level to 5 days.

A) urgency
B) passed deadline
C) deadline
D) goal

5. A requirement states: A customer can update an address at any point during case processing by performing the following steps.
1. The customer submits the new address.
2. The application verifies that the address matches postal service requirements.
3. The customer then approves the corrected address. How do you configure this requirement?

A) Add an alternate stage to the case life cycle to change the address.
B) Add a button to each assignment to present the customer with a form to submit a new address.
C) Add a case-wide optional action to the workflow for the address submission.
D) Add a case-wide optional process to the case workflow to perform the address change.

Solutions: