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Salesforce Certified Nonprofit Cloud Consultant (NPC) - NP-Con-102

Exam Code: NP-Con-102

Exam Name: Salesforce Certified Nonprofit Cloud Consultant (NPC)

Updated: Aug 12, 2026

Q & A: 127 Questions and Answers

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Salesforce NP-Con-102 Exam Syllabus Topics:

SectionObjectives
Case Management and Service Delivery- Service and Case Tracking
  • 1. Service Outcomes Tracking
    • 2. Case Intake and Routing
      Reporting, Analytics, and Integration- Integration Concepts
      • 1. External System Data Flow
        • 2. Salesforce Ecosystem Integration
          - Reporting and Dashboards
          • 1. Nonprofit KPI Reporting
            • 2. Data Visualization
              Fundraising and Engagement- Donor Management
              • 1. Campaign and Engagement Tracking
                • 2. Donations and Soft Credits
                  Nonprofit Cloud Fundamentals- Salesforce Nonprofit Cloud Data Model
                  • 1. Account and Contact Relationships
                    • 2. Households and Affiliations
                      Program and Service Management- Program Lifecycle Management
                      • 1. Participant Tracking
                        • 2. Program Design and Delivery

                          Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

                          1. Which app included in Nonprofit Cloud for Fundraising is designed specifically for mass-market fundraising and campaign management processes?

                          A) Donor Engagement
                          B) Philanthropy & Partnerships
                          C) Fundraising Strategy


                          2. A nonprofit organization plans to use Program and Case Management to track its substance abuse services.
                          When the Case Managers log in, they cannot see any of the Program and Benefit records that have been set up. What should the organization do to resolve the issue?

                          A) Mark all the Program and Benefit records as Active.
                          B) Assign the Advanced Program Management permission set to the users.
                          C) Assign the Outcome Management permission set to the users.


                          3. A nonprofit organization wants to customize the Gift Entry process in Nonprofit Cloud. Which features can be cloned and used in place of the standard version?

                          A) Fundraising Flows
                          B) Fundraising Invocable Actions
                          C) Fundraising Lightning Web Components


                          4. A consultant is helping a nonprofit diagnose and address some issues they have with NPSP. The consultant sees the customer is hitting governor limit errors on a particular job. Which action should the consultant take to resolve the issue?

                          A) Reschedule that nightly job.
                          B) Schedule that job to run more frequently.
                          C) Decrease the batch size for that job.
                          D) Increase the batch size for that job.


                          5. How does Salesforce support donor cultivation and stewardship strategies for nonprofit organizations?

                          A) By centralizing grant application, approval, and reporting processes for outbound grants
                          B) By enabling nonprofit organizations to track interactions with donors, create and manage campaigns, and log gifts
                          C) By automating financial ledger reporting for various revenue streams, including grants and in-kind donations


                          Solutions:

                          Question # 1
                          Answer: A
                          Question # 2
                          Answer: B
                          Question # 3
                          Answer: A
                          Question # 4
                          Answer: C
                          Question # 5
                          Answer: B

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