Once a latest version releases, our system sends it to your email automatically and immediately. The Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials real braindump at TestBraindump: 73 practice questions for the 1z0-981 exam in 2026.
Oracle 1z0-981 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials |
| Exam Number: | 1Z0-981 |
| Real Exam Qty: | 73 |
| Available Languages: | English |
| Exam Format: | Multiple choice |
| Related Certifications: | Oracle Cross-Channel Contact Center Cloud 2017 Certified Implementation Specialist |
| Sample Questions: |  |
| Exam Way: | Onsite or online via Oracle testing partners |
| Official Syllabus URL: | https://education.oracle.com/exam_test?p_exam_id:1Z0-981 |
Oracle 1z0-981 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Cross-Channel Contact Center Cloud Implementation | - Queue and Assignment Configuration
|
1z0-981 Exam FAQ — Stand Out
The Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials blueprint spans 1 domains — including Cross-Channel Contact Center Cloud Implementation. Know your strength and shortcoming per domain; the complete outline above lists every subtopic.
Yes — download the free trial of the Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials study materials before you buy and judge the profession and accuracy yourself. Purchases include 365 days of free updates, sent automatically and immediately by email; renew afterward at 50% off.
The Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials is Oracle's certification exam for Oracle Service Cloud. Passing it is a new start — toward better salary, decent work, and promotion chances. Related credentials include Oracle Cross-Channel Contact Center Cloud 2017 Certified Implementation Specialist.
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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:
Which two statements are true about chat surveys?
- A. You can create a chat rule to email a transactional survey to a customer after a chat session.
- B. You can create a chat rule to pop up a transactional survey at the end of a chat session.
- C. You can send a chat survey only while a customer is on the chat.
- D. You cannot link customer data back to the chat that is submitted.
Correct Answer: A,B 🗳️
You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?
- A. Fixing the chat workspace
- B. Deselecting the Pull Chat check box in the agent's profile
- C. Clicking Request Chat on the Live Media bar
- D. Requesting Chat from File > Options > View Options
- E. Configuring advanced routing
Correct Answer: A,C 🗳️
Which two statements are true about mailboxes?
- A. Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.
- B. Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
- C. Techmail is responsible for pulling emails from single or multiple mailboxes.
- D. The Dbtstatus utility is responsible for having incidents created after an email is sent to the Service Cloud mailbox.
- E. The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.
Correct Answer: C,E 🗳️
Which two statements are true about generic objects?
- A. They are used when working with custom objects only.
- B. They can be used with standard objects.
- C. They automatically consider a package to consist of custom objects.
- D. They require the type of data to be set dynamically.
- E. They belong to a stand-alone class that is not derived from an RN object.
Correct Answer: B,C 🗳️
Which four statements are true about incident rules?
- A. Incident rules should have a minimum of two rule states.
- B. A catch-all escalation action has no impact on incident rules.
- C. Incident rules should have one rule state.
- D. Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.
- E. All incident rules should have an action to transit from the initial state to another state.
- F. A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.
- G. A catch-all rule has no impact on incident rules.
Correct Answer: C,D,E,F 🗳️
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