The certification plays a big part in your career and life — prepare effectively. The Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials test braindump at TestBraindump: 73 practice questions for the 1z0-981 exam.
Oracle 1z0-981 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials |
| Exam Number: | 1Z0-981 |
| Passing Score: | 63% |
| Exam Price: | USD 245 |
| Exam Format: | Drag and Drop, Multiple Choice, Scenario-based |
| Certificate Validity Period: | 18 months |
| Related Certifications: | Oracle Service Cloud Certification Track |
| Exam Duration: | 120 minutes |
| Real Exam Qty: | 72 |
| Available Languages: | English |
| Recommended Training: | Oracle Cross-Channel Contact Center Cloud Implementation Training |
| Exam Registration: | Pearson VUE Oracle Registration Oracle University Exam Page |
| Sample Questions: |  |
| Exam Way: | Online proctored or onsite at authorized Pearson VUE testing centers |
| Pre Condition: | No mandatory prerequisites; recommended 6+ months of hands-on implementation experience with Oracle Service Cloud / Cross-Channel Contact Center Cloud |
| Official Syllabus URL: | https://education.oracle.com/oracle-cross-channel-contact-center-cloud-2017-implementation-essentials/trackp_2892 |
Oracle 1z0-981 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Knowledge Advanced and Chat Integration | 15% | - Chat and co-browse setup - Engagement Cloud integration - Knowledge base configuration |
| Topic 2: Initial Setup and Configuration | 20% | - Queues, routing, and assignment rules - Global settings and message bases - User administration and profiles |
| Topic 3: Reporting, Analytics, and Integration | 15% | - Creating and customizing reports - Connect SOAP and REST web services - Desktop and third-party integrations |
| Topic 4: Core Business Objects and Customization | 20% | - Variables, standard text, and templates - Incidents, contacts, and organizations - Custom objects, fields, and workspaces |
| Topic 5: Automation and Process Models | 15% | - Business rules and workflows - Custom Process Models (CPM) - Agent guidance and assistance tools |
| Topic 6: Oracle Cross-Channel Contact Center Cloud Overview | 15% | - Service Console and Agent Desktop - Architecture and core components |
1z0-981 Exam FAQ — Feel the Real Test
Through the vendor's official registration channels:
The Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials is delivered Online proctored or onsite at authorized Pearson VUE testing centers — pick the arrangement that suits you when booking.
The Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials is Oracle's certification exam for Oracle Cross-Channel Contact Center Cloud 2017 Certified Implementation Specialist, at the Specialist level. Office workers without time for classes prepare best in spare time with focused material. Related credentials include Oracle Service Cloud Certification Track.
Yes:
After any course, sharpen test ability with the 73 practice questions for the Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials — every answer expert-verified.
USD 245 per attempt, 63% to pass. Retakes cost the full fee — realize your shortcomings early with the 73 practice questions for the 1z0-981 exam at TestBraindump.
No mandatory prerequisites; recommended 6+ months of hands-on implementation experience with Oracle Service Cloud / Cross-Channel Contact Center Cloud Eligibility rules change over time, so verify the current requirements on the official page (official 1z0-981 exam page) before registering.
Upon successful payment, our system emails the Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials test braindump automatically within about a minute, with 24/7 customer assisting if nothing arrives within 2 hours. If you fail the corresponding 1z0-981 exam within 60 days of purchase, we full refund you: send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam, processed within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Or exchange for two equal-value products free.
120 minutes for 72 questions. The TestBraindump Soft Test Engine lets you set test time and check accuracy — like the actual test, on any electronic equipment.
The Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials blueprint spans 6 domains — including Initial Setup and Configuration (20%), Oracle Cross-Channel Contact Center Cloud Overview (15%), Knowledge Advanced and Chat Integration (15%). Daily checks keep our material aligned; the complete outline above lists every subtopic.
Yes — download the free demo of the Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials test braindump before you buy. Purchases include one-year free updating service — 365 days by email; renew afterward at 50% off.
Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:
In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?
- A. Utilizing workflows and splitting functionality into more than one workspace
- B. Creating multiple workspaces per business function and assigning to different profiles
- C. Removing fields in the workspaces
- D. Placing objects on different tabs and splitting the loading across multiple tabs
Correct Answer: B 🗳️
Which two statements are true about generic objects?
- A. They are used when working with custom objects only.
- B. They can be used with standard objects.
- C. They automatically consider a package to consist of custom objects.
- D. They require the type of data to be set dynamically.
- E. They belong to a stand-alone class that is not derived from an RN object.
Correct Answer: B,C 🗳️
Which is a sample object query?
- A. SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';
- B. SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' AND
Contact.Address.City='Bozeman'; - C. SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;
- D. SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;
Correct Answer: B 🗳️
Which six actions can have a null value?
- A. Set Queue
- B. Set Disposition
- C. Set SLAs
- D. Set Agent
- E. Set Status
- F. Set Assigned
- G. Set Product
- H. Set Fields
- I. Set Mailbox
- J. Set Category
Correct Answer: A,B,C,H,I 🗳️
You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?
- A. configuration settings
- B. business rules
- C. proactive chat widget
- D. syndicate chat widget
Correct Answer: D 🗳️
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