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Oracle 1Z1-456 : Oracle Fusion Customer Relationship Management 11g Sales Essentials

Exam Code: 1Z1-456

Exam Name: Oracle Fusion Customer Relationship Management 11g Sales Essentials

Updated: Sep 21, 2026

Q & A: 133 Questions and Answers

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Oracle 1Z1-456 Exam Syllabus Topics:

SectionObjectives
Opportunity Management- Sales Methods and Opportunity Configuration
  • 1. Describe Sales Methods
    • 2. Configure Opportunity Management
      • 3. Define References and Competitors
        Core CRM Configuration- Sales Foundation Concepts
        • 1. Lead Management Basics
          • 2. Common CRM Configuration
            Territory Management- Territory Setup and Maintenance
            • 1. Describe Lookups, Profile Options, and Dimensions
              • 2. Manage Synchronization and Schedulable Processes
                • 3. Define Configuration Activity
                  - Sales Territory Design
                  • 1. Define Sales Territories
                    Forecasting- Forecasting Configuration and Execution
                    • 1. Run Forecast Processes
                      • 2. Describe Forecasting Options
                        • 3. Define Lookups, Profile Options, and Configuration Activities

                          Oracle Fusion Customer Relationship Management 11g Sales Essentials Sample Questions:

                          Question #1

                          Your company has purchased and implemented Fusion Sales. During Beta testing, your company received feedback that a button in the sales catalog is unclear and confusing. You have been assigned to re-label the text in every button instance.
                          Identify the two steps that you will take to accomplish this task.

                          • A. Set the visibility level to Site.
                          • B. Navigate to the Setup and Maintenance Overview page > Manage Product Group Lookups page Add a new button label value by using Add item Label Values.
                          • C. Navigate to the Product Group Administration page and use Usage Functions to override the button label.
                          • D. Navigate to the Product Group Administration > Display Options tab to Specify the product group to be updated.
                          • E. Access the Oracle Composer by navigating to a page that displays the button. Select Administration > Customize from Fusion's global area.
                          Reveal Solution  Discussion  0

                          Correct Answer: B,D  🗳️

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                          Question #2

                          Identify two activities that the Refresh Forecast process performs during a sales forecast.

                          • A. keeps future unfrozen forecast synchronized with the current opportunity data
                          • B. ensures that the forecasting schedule is generated and has the correct due date
                          • C. updates the latest changes to the territory hierarchy
                          • D. verifies that the opportunities are present with revenue line Items, and notifies the user if the revenue line items are missing
                          • E. keeps the forecast items that no longer meet forecast criteria
                          Reveal Solution  Discussion  0

                          Correct Answer: A,B  🗳️

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                          Question #3

                          While configuring the Oracle Fusion CRM application, you have been asked to include legacy data within trading community. Which lookup in used to complete this task?

                          • A. Any lookup type can be used for this task.
                          • B. Common lookup
                          • C. Set-enabled lookup
                          • D. Standard lookup
                          • E. Lookups are not appropriate for this task.
                          Reveal Solution  Discussion  0

                          Correct Answer: B  🗳️

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                          Question #4

                          The territory administrator has defined a territory in the following manner:
                          1.Account Type = Named
                          2.Customer size = Medium
                          3.Geography = US West
                          Identify the valid entity based on the preceding territory definition.

                          • A. Any customer who is named, or whose customer size is medium, or is in the US West zone
                          • B. Any customer who is a Named Account of a medium size organization in the US West zone
                          • C. Any customer with a medium size organization in the US West zone
                          • D. Any prospect who is named, or whose customer size Is medium, or is in the US West zone
                          • E. Any customer who is defined as a Named Account in Fusion Customer Center.
                          Reveal Solution  Discussion  0

                          Correct Answer: B  🗳️

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                          Question #5

                          A sales manager has create a lead and assigned the lead to sales resources. The manager wants to allow resources to view and update the data on the lead, excluding lead owner-and team membership-related details.
                          Identify the privilege option to restrict the resource from updating the lead owner and team membership details.

                          • A. resource with Edit access
                          • B. resource with Admin access
                          • C. resource with Full access
                          • D. resource with Append access
                          • E. resource with Read-Only access
                          Reveal Solution  Discussion  0

                          Correct Answer: A  🗳️

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