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Avaya 3000-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SME Communications Solution Architecture | - Platform Overview
|
| Installation and Configuration | - System Deployment
|
| Applications and Services | - Communication Services
|
| Security and Administration | - Administrative Management
|
| Maintenance and Troubleshooting | - System Support
|
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?
- A. Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.
- B. Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.
- C. "Agent1" cannot be used as a name for a CCR agent.
- D. Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.
Correct Answer: D 🗳️
The design for an IP Office has two locations. They will need phones, voicemail, and meet-me conferencing ability. They will have a PRI located at the main office which will be used by the remote office for inbound and outbound calls. The main site has forty users and one fax machine; the remote site has fifteen users and one fax machine. Which cards and modules are required in the IP Office at the remote site where all phones are digital?
- A. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
- B. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card
- C. IP500 Essential edition, one Analog Phone 2 Card, VCM32, one DS30 module
- D. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
Correct Answer: A 🗳️
Which three choices must be verified as part of a site survey? (Choose three.)
- A. corporate strategy for disaster recovery
- B. infrastructure, cabling, and environmental
- C. existing call volumes, service providers, and costs
- D. servers, OS, desktop applications, firewalls, and routers
- E. network readiness and capacity to support VoIP
Correct Answer: B,D,E 🗳️
A customer is requesting space required for an IP500 and expansion modules. IT says that they have 12U space (2U = 73mm / 2.9") available in their rack. 35 DS phones and 30 analog phones are required. The customer also has one analog trunk. In case of power failure, one analog phone has to ring. The VMPRO server takes 4U space on the rack. What is the minimum space required for the IP Office?
- A. 6U
- B. 2U
- C. 8U
- D. 12U
Correct Answer: A 🗳️
The system has had voice quality issues on T1/E1 calls the last few days. Which application can you use to see the history of errors on that line?
- A. System Monitor
- B. Customer Call Reporter
- C. Wireshark
- D. System Status Application
Correct Answer: D 🗳️
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