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Avaya 3000.3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Infrastructure & Requirements Gathering | 25% | - Existing PBX, dial plan, and telecom infrastructure - Customer business and productivity requirements - Data network assessment and readiness - Application integration and capacity planning |
| Implementation & Configuration | 35% | - Licensing, feature activation, and system setup - Avaya IP Office system deployment - Voicemail, messaging, and unified communications - User configuration, dial plan, and routing |
| Maintenance, Troubleshooting & Support | 20% | - Backup, restore, and software updates - Fault isolation and issue resolution - System monitoring and routine maintenance |
| Network & Telephony Integration | 20% | - LAN/WAN connectivity and QoS - Security and access control - SIP trunking and PSTN connectivity |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
What is the maximum number of digital stations that would be supported on an IP500 chassis with three DS cards and a combo card?
- A. 24
- B. 48
- C. 32
- D. 30
Correct Answer: D 🗳️
The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.
- A. Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
- B. Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.
- C. ''Agent1''cannot be used as a name for a CCR agent.
- D. Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.
Correct Answer: A 🗳️
An IP Office with Embedded Voicemail (EVM) has the time set using the system telephone. Each time the IP Office reboots the time changes to the wrong time. Which Windows command can be used to determine if there is a time server on the network causing the change?
- A. net time
- B. time server
- C. get time
- D. time
Correct Answer: A 🗳️
Which item must be completed for an IP Office user to be counted in CCR as an agent?
- A. User must be a member of a hunt group.
- B. force Account Code must be checked on the user's Supervisor tab.
- C. CCR Agent Must be checked on the user's Supervisor tab.
- D. User must be defined as an agent in one-X Portal.
Correct Answer: C 🗳️
Which two email client are supported for IP Office IMAP services? (Choose two.)
- A. Lotus Notes
- B. Lotus Messages
- C. Microsoft office Communicator
- D. MS Outlook
Correct Answer: A,D 🗳️
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