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Avaya 3303 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Administration & Configuration | 30% | - Campaign & Job Management
|
| Operation & Monitoring | 20% | - Reports & Analytics
|
| System Architecture & Installation | 25% | - Installation & Configuration
|
| Maintenance & Troubleshooting | 25% | - Troubleshooting
|
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
Which two statements are accurate about Agent Owned Recall (AOR) and shadow Jobs? (Choose two.)
- A. Completion Code 98 and 19 are associated with Agent Owned Recall.
- B. If agent1sets an AOR on a record for tomorrow, the AOR can be passed to agent2, if agent1is not available at RECALLTIME tomorrow.
- C. Supervisors have to start the shadow jobs at the start of the day.
- D. There can be more than one shadow job configured per calling list.
- E. If agent1sets an AOR on a record for 10 minutes the AOR can be passed to agent2 if agent1hasleft the job (assuming the original job is still running).
Correct Answer: A,D 🗳️
From the System Administrator Main menu option for Transfer and Process records, the option for "Recover old calling list" performs which task?
- A. Restores calling list from prior day's automated standard calling list file backup.
- B. Restores calling list from Backup storage device.
- C. Restores calling list data from prior day's tran.stat files.
- D. Reprocesses calling list from previous raw file data from host.
- E. Restores calling list data using Latelist/Latemark processing.
Correct Answer: D 🗳️
The Proactive Contact is unable to be reached from workstations on the customer LAN. However, the administrator console is able to see all of the Proactive Contact components.
Which command is used to verify that the link to the customer LAN is running?
- A. sadc
- B. getvar
- C. vmstat
- D. netstat
Correct Answer: D 🗳️
What does Native Voice and Data Transfer do?
- A. Allow a Blind Transfer to a Supervisor's phone.
- B. Allow a Supervised Transfer to a Supervisor's phone.
- C. Transfer voice and data from an outbound job to an outbound job.
- D. Transfer voice and data from an outbound or blend Job to a blend or inbound job.
Correct Answer: D 🗳️
A system operator has edited a current calling list though Editor. The list is not being used currently by any active jobs or processes.
Which two statements are true about this scenario? (Choose two.)
- A. The modified list configuration can be saved as Pending; then the system operator can rightclickon the pending list configuration and choose "Make Active" for the changes to go live immediately.
- B. The Active list configuration must be deleted before saving the new configuration.
- C. The modified list configuration can be saved as Active and be used immediately.
- D. The modified list configuration can be saved as In Progress so that later changes can be madewithout risk of changing the live configuration.
- E. The modified list configuration can be saved as Pending; the changes will become live upon the next dialing application restart.
Correct Answer: C,E 🗳️
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