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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. You see the following messages in a PG230RM log file:
#00Fri Jul 15, 2011 16:26:31 HST013; Host < ENET1 > Socket Read Error $FFFFFFFF:Incorrect Internet Address #00Fri Jul 15, 2011 16:26:31 HST002: Host < ENET1 > Has Failed Due To: Socket Read Error #00Frl Jul 15, 2011 16:26:31 FRM503: Minor Alarm Set For - ALM010: Host Communications Failure (NSA) #00 Fri Jul 15, 2011 16:26:31 FRM504; Major Alarm Set For - ALM011: No Hosts Available (SA)
What do these messages indicate is happening?

A) The Network File System (NFS) host connection to the Proactive Contact application server has been reset.
B) This is normal maintenance; the pds processes are restarting on the Proactive Contact application server.
C) An Incorrect IP address has been configured for the PG230RM.
D) The socket/network connection to the Avaya Enablement Service (AES) host for telephony event reporting has been lost.
E) The network connection to the PSTN/carrier has been lost and the communication path will need to be reset.

2. Every day in the early afternoon, dccserver crashes. The system operator calls support and asks for an explanation.Which three resources would you use to investigate this problem further? (Choose three.)

A) soe_log
B) cd.log
C) account.log
D) cron
E) dccs_logfile

3. A system operator observes that on a particular job, agents are being presented with unexpected release codes after selecting the release line button.
Which configuration in the job should be examined?

A) record selection file name
B) outbound Screen
C) agent key definition file name
D) script label to use for making call

4. Which two statements are accurate about configuring the Supervisor Software? (Choose two.)

A) The Configurator needs to be started manually, the first time you run Health Manager.
B) The Configurator is a configuration utility installed with the Health Manager application.
C) If the Configurator is not running, access and runitfrom the Role Editor.
D) You configure the Supervisor applications using the Configurator.

5. Avaya Proactive Contact 5.0 allows a business to run the Unit Work List feature on an Infinite Job. What is the parameter needed and where can it be configured?

A) MAXJOBS in master.cfg
B) Max Additional Units in Editor
C) Max Records In Editor
D) MAX_EXPANSION_UNIT in master.cfg

Solutions: