Avaya 3306 : Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Exam

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Avaya 3306 Exam Syllabus Topics:

Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

Question 1

A technician is trying to integrate the Avaya Contact Recorder with the Avaya Aura@ Contact Center, in the SIP based Contact Center.
Assuming that only requirement is to record inbound calls through the hunt group or the queue, where does the Avaya Contact Recorder obtain CTI information?

A. eQuality Balance CTI Events Input
B. CTI Lick as configured on the Communication Manager
C. Meridian Link Services on the Avaya Aura@ Contact Center
D. Application Enablement Services
E. Communication Control Toolkit

Question 2

When an Avaya Contact Recording server is installed with more than one Network Interface Card (NIC), what should be set to indicate which NIC to use for Audio and screen content streams?

A. General Setup > Recorder > Replay Server(s)
B. General Setup > Recorder > IP address on this server to use for recordings
C. General Setup > Recorder > Key Management Server
D. General Setup > Recorder URL(s) of external port(s) to connect to

Question 3

While waiting to activate an Avaya Contact Recording license, some tests are run with the five-day license.
Once the full license is obtained, what is the path to update the Avaya Contact Recording to the full license?

A. General Setup > Recorder > License
B. General Setup > Recorder > Key management Server
C. System > Manage Users > Change License
D. System > License > Change License

Question 4

Which switch type must be configured for SIP recording on a standalone Avaya Contact Recorder?

A. CS2x00
B. AACC (only)
C. CS 1000
D. Communication Manager

Question 5

The Avaya contact Recorder is licensed for 10 Avaya Quality Monitoring agent seats.
Which configuration would be valid to use all 10 licenses?

A. Playback = 5, Record = 5
B. Playback = 2, Record = 10
C. Playback = 10, Record = 2
D. Playback = 0, Record = 0

Solutions: