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Avaya 3306 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance, Troubleshooting & Reporting | 20% | - Enterprise Reporting setup and report generation - Backup, restore, and software updates - System health monitoring and log analysis - Common issues and resolution procedures |
| Topic 2: Installation and Configuration | 30% | - Pre-installation requirements and preparation - Server installation and software setup - Integration with Avaya Communication Manager and AES - Network configuration, NIC settings, and ports |
| Topic 3: Avaya Contact Recording (ACR) Architecture | 25% | - System components and server roles - Supported environments and integration options - Deployment models: single-server, distributed, redundant |
| Topic 4: Avaya Quality Monitoring (AQM) Integration & Setup | 25% | - AQM architecture and component interaction - Recording modes and business rules configuration - Connecting ACR with AQM servers - User roles, permissions, and access control |
Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:
Question 1
You receive an alarm on Avaya Contact Recorder saying a vacuum will be performed during the next restart, but you cannot afford to have the recorder do this on its next restart.
How can you defer or postpone the vacuum process?
A. Change the default Vacuum interval of 180, using properties file.
B. Go to General Setup - - > Recorder and change "Retain call details".
C. Free up space on the /vr Partition.
D. Go to General Setup - - > Recorder and change "Allow Full Databse Vacuum on startup if required".
Question 2
Which three directories should be excluded from anti-virus software running on the Avaya Quality Monitoring Server? (Choose three)
A. SQL Server Files and directories
B. Tomcat directory
C. Program Files directory
D. QM directory
E. PostgresSQL directory
Question 3
A technician is trying to integrate the Avaya Aura Contact Recorder with the Avaya Aura@ Contact Center SIP based Contact Center.
What are three pieces of information that are required to get the Avaya Aura@ Contact Center to communication with Avaya Contact Recorder? (Choose three)
A. Avaya Aura@ Contact Center Meridian Link Services IP address
B. Application Enablement Services IP address
C. Communication Control Toolkit username
D. Communication Control Toolkit Windows Domain details
E. Communication control Toolkit IP address
Question 4
A technician has just completed installing and configuring the Avaya Quality Monitoring application on a single server. The server has C and D drive. The application and the data content files are installed on the D drive. When trying to replay test calls, the technician finds the contacts have no audio.
Where on the Avaya Quality Monitoring server should the technician check to see if the files are being copied from the Avaya Contact Recorder server?
A. D:/eCorder\01\tmp
B. D:\eCorder\01\data\tmp
C. C:\tmp
D. C:\windows\tmp
Question 5
Your customer is asking questions about the reliability of their new Avaya Contact Recording system. They have only one physical recorder.
As far as reliability is concerned, which two options would be available for your customer? (Choose two)
A. Use a fault tolerant Storage Area Network (SAN)
B. The operating system and call database should be RAID 1 and the recording storage area should be RAID 5
C. Record calls directly to a tape drive
D. Record calls directly to a network attached storage (NAS)
E. Use any backup software to back up the system daily
Solutions:
| Question 1 Answer: D | Question 2 Answer: A,B,C | Question 3 Answer: C,D,E | Question 4 Answer: B | Question 5 Answer: A,B |


