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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?

A) Local
B) Integrated
C) Adjunct
D) External

2. At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?

A) Use the add station next CM SAT command to program each telephone set and assign buttons
B) Create a template telephone set and use the qcopy station xxxx CM SAT command
C) Use CMS to perform the bulk administration of telephone sets and buttons.
D) Create a template telephone set and use the duplicate station xxxx CM SAT command

3. During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?

A) converse-on
B) collect-digits
C) queue-to
D) route-to-digits

4. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A) From the CMS menu. Maintenance Connection Status shows a link operational.
B) The arrow an the CMS menu is up
C) The /cms/install/logdir/admin. log shows a link is operational.
D) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
E) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.

5. Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)

A) by the telephone display (a = Originator Name to VDN)
B) by the flashing skill button on the telephone set
C) by the Skill whisper announcement before call: is delivered
D) by the VDN of Origin announcement before call is delivered

Solutions: