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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. In an active Expert Agent Selection (EAS) environment, what is each hunt group known as?

A) Agent
B) Skill
C) Vector
D) Split

2. Which program is a custom application on the CMS?

A) Avaya Visual Vectors Client
B) Avaya Supervisor
C) High Availability Admin Sync
D) Alarm Origination Manager

3. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A) From the CMS menu. Maintenance Connection Status shows a link operational.
B) The arrow an the CMS menu is up
C) The /cms/install/logdir/admin. log shows a link is operational.
D) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
E) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.

4. When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?

A) NET 1Port
B) SER MGT Port
C) NET MGT Port
D) XVR-300XB port

5. How are feature packages, like External Call History or Forecasting, installed an a CMS system?

A) Using CMS main menu, System Setup menu, Package management option
B) Using cms svc menu, pkg_install option
C) From Solaris shell as root by issuing 'pkgadd -d <package name>' command
D) Using cms adm menu:, pkg_install option

Solutions: