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Salesforce BA-201 Exam Syllabus Topics:

Section	Weight	Objectives
Customer Discovery	17%	- Assess current state of Salesforce usage - Understand role of Business Analyst in implementation lifecycle - Analyze environment and identify constraints/opportunities - Align Salesforce capabilities with business needs - Identify business goals, strategies, and challenges
Development Support and User Acceptance	12%	- Document lessons learned and feedback - Support development teams with clarification - Evaluate test results and confirm solution meets requirements - Define and plan user acceptance testing
Collaboration with Stakeholders	23%	- Identify stakeholders and build effective relationships - Plan discovery activities based on stakeholder groups - Bridge gaps between business and technical teams - Select appropriate communication and analysis techniques
Business Process Mapping and Optimization	12%	- Design optimized processes aligned with Salesforce - Validate process designs with stakeholders - Identify improvement opportunities - Map existing business processes
Requirements Gathering and Management	18%	- Distinguish between scope, requirements, and user stories - Engage stakeholders to elicit, validate, and prioritize requirements - Document and maintain requirements in version control
User Stories and Acceptance Criteria	18%	- Manage and maintain user story documentation - Write clear, testable acceptance criteria - Define components of a well-formed user story

Salesforce Certified Business Analyst Sample Questions:

Question #1

The business analyst (BA) at Cloud Kicks has been asked to map the current sales process in Sales Cloud to document legal compliance with local privacy regulations, which can differ based on the state or country of a data transaction.
Which activity would be most effective in helping the BA understand the sales process?

A. Conducting individual interviews with stakeholders
B. Asking stakeholders to complete a questionnaire
C. Using live workshops to map out the sales process

Reveal Solution Discussion 0

Correct Answer: C 🗳️