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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Requirements Management | 23% | - Prioritize requirements based on business value - Manage requirements traceability - Validate and verify requirements with stakeholders - Elicit and document functional and non-functional requirements |
| Business Process Mapping | 17% | - Map current and future business processes - Identify process gaps and improvement opportunities - Analyze impact of changes on stakeholders - Create process flow diagrams and documentation |
| User Story Development | 20% | - Break down epics into manageable user stories - Manage user story backlog and prioritization - Write clear and actionable user stories - Define acceptance criteria for user stories |
| Collaboration with Stakeholders | 23% | - Facilitate communication between business and technical teams - Conduct effective meetings and presentations - Manage stakeholder expectations and priorities - Build consensus on requirements and solutions |
| Customer Discovery | 17% | - Conduct stakeholder interviews and workshops - Analyze current state and future state processes - Document business requirements and user stories - Identify business needs, pain points, and objectives |
Salesforce Certified Business Analyst Sample Questions:
The business analyst (BA) at Northern Trail Outfitters recently configured a feature on Opportunities for the sales team. The BA plans to gather feedback from a small group of end users before rolling out the feature to the entire company.
What should the BA do to present this information?
- A. Demo the new feature.
- B. Create a feature manual.
- C. Share user stories about the feature.
Correct Answer: A 🗳️
Explanation: Only visible for TestBraindump members. You can sign-up / login (it's free).
A business analyst (BA) is working on a request from a sales leader at Universal Containers. The sales leader has noticed the quality of information on new leads has declined recently. After completing their initial research, the BA concludes that the Salesforce lead intake form needs to be updated to include only essential information. Since several sales teams use the intake form, the BA must get alignment from all of the groups.
How does whiteboarding help the BA collaborate with multiple stakeholders?
- A. It provides a single document in a central location for stakeholders to contribute, allowing each group to provide feedback on their own, instead of requiring everyone to meet and discuss together.
- B. It builds a shared understanding of the current state, creates a space for everyone to contribute since the activity feels shared, and guides the conversation while maintaining engagement.
- C. It provides a script to follow with suggested questions and prompts, identifies exactly what each group needs in order to be successful, and the final version acts as the business requirements document.
Correct Answer: B 🗳️
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The North American (NA) sales team wants to add a set of new fields and delete several fields from the Account object. During requirements gathering, the business analyst (BA) discovers the fields are actively being used by the EMEA team.
Which step should the BA take next?
- A. Start another project to address the EMEA team's requirements.
- B. Focus on the NA team's requirements.
- C. Refine the requirements to accommodate, both teams.
Correct Answer: C 🗳️
Explanation: Only visible for TestBraindump members. You can sign-up / login (it's free).
Northern Trail Outfitters (NTO) wants to leverage the power of Sales Cloud to implement its lead to cash process. A business analyst (BA) is tasked with understanding NTO's current processes, identifying areas of improvement, and communicating it effectively to stakeholders.
What should the BA use to accomplish the goal?
- A. Process mapping
- B. Change management
- C. Business analysis plan
Correct Answer: A 🗳️
Northern Trail Outfitter is eliciting feedback from a small number of key stakeholders within the organization for improvements to the current opportunity pipeline process. One of the stakeholders has a tendency to dominate the conversation which takes the group off topic and interfaces with meeting the objective.
How should the business analyst collaborate with the key stakeholder's?
- A. Conduct individual interviews to gather input.
- B. Conduct a group brainstorming session to generate ideas.
- C. Conduct a focus group to identify pain points.
Correct Answer: A 🗳️
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