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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. To which of the following entities must you assign the phone call work center view to access the live activity pane for computer telephony integration (CTI)?
Note: There are 2 correct answers to this question.
Note: There are 2 correct answers to this question.

A) Business role
B) Organizational unit
C) Business user
D) Employee

2. Which data migration templates for the initial load, which activities are steps in the migration process? Note:
There are 3 correct answers to this question.

A) Migrate data from the template file
B) Adjust fields with input fields
C) Activate migration templates in scoping
D) provided migration template in the Data Workbench
E) Fix errors in the data file

3. Which object is used for representing work tickets from SAP cloud for customer in SAP Multi Resource Scheduling?

A) Debit memo request
B) Service order
C) Internal order
D) Demand

4. What field controls how SAP ERP handles an item that is released from an SAP Cloud for Customer work ticket to SAP ERP?

A) Scheduling relevant
B) Invoicing method
C) Ticket type
D) Processing type

5. Which of the following prepackaged mashups exist for SAP Cloud for customer?

A) Google Maps
B) Mind touch
C) Hotmail
D) SAP Jam

Solutions: