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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP Service Cloud Overview | - Understanding SAP Service Cloud concepts - Solution architecture and capabilities |
| Topic 2: Service Analytics and Integration | - Integration with other SAP solutions - Reporting and analytics |
| Topic 3: Service Request Processing | - Service orders and notifications - Service request management |
| Topic 4: Service Contract and Resource Management | - Service contract configuration - Resource and scheduling setup |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
To which of the following entities must you assign the phone call work center view to access the live activity pane for computer telephony integration (CTI)?
Note: There are 2 correct answers to this question.
Note: There are 2 correct answers to this question.
- A. Business role
- B. Organizational unit
- C. Business user
- D. Employee
Correct Answer: A,B 🗳️
Which data migration templates for the initial load, which activities are steps in the migration process? Note:
There are 3 correct answers to this question.
- A. Migrate data from the template file
- B. Adjust fields with input fields
- C. Activate migration templates in scoping
- D. provided migration template in the Data Workbench
- E. Fix errors in the data file
Correct Answer: A,C,D 🗳️
Which object is used for representing work tickets from SAP cloud for customer in SAP Multi Resource Scheduling?
- A. Debit memo request
- B. Service order
- C. Internal order
- D. Demand
Correct Answer: D 🗳️
What field controls how SAP ERP handles an item that is released from an SAP Cloud for Customer work ticket to SAP ERP?
- A. Scheduling relevant
- B. Invoicing method
- C. Ticket type
- D. Processing type
Correct Answer: B 🗳️
Which of the following prepackaged mashups exist for SAP Cloud for customer?
- A. Google Maps
- B. Mind touch
- C. Hotmail
- D. SAP Jam
Correct Answer: C,D 🗳️
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