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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Request Processing | - Service request management - Service orders and notifications |
| Service Analytics and Integration | - Integration with other SAP solutions - Reporting and analytics |
| SAP Service Cloud Overview | - Solution architecture and capabilities - Understanding SAP Service Cloud concepts |
| Service Contract and Resource Management | - Service contract configuration - Resource and scheduling setup |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
What does a Simulate Run action display in maintenance plans?
- A. A success status to indicate if the maintenance plan run was successful
- B. The top 10 objects for which a work ticket would be created
- C. A list of all objects for which a work ticket would be created
- D. The number objects for which a work tickets would be created
Correct Answer: A 🗳️
A user is assigned two work centers that contain the same view. In the first work center.
the user has unrestricted read and write access. In the second work center, the user had read only access.
Which access rights does the user get for this view in both work centers?
- A. Unrestricted read and write access
- B. Only restricted write access
- C. Only unrestricted write access
- D. Restricted read and write access
Correct Answer: A 🗳️
What object is used in SAP Multi-resource Scheduling?
- A. Service contract
- B. Service order
- C. Internal order
- D. Demand
Correct Answer: D 🗳️
Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce? Note:
There are 2 correct answers to this question.
- A. Ticket
- B. Customer
- C. Campaign
Correct Answer: A,B 🗳️
For registered products, counter readings are recorded in which of the following facets?
- A. Maintenance plans
- B. Measurement
- C. Items
- D. Measurement logs
Correct Answer: D 🗳️
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