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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Huawei AICC Product Features | - Operations and Management
|
| Huawei AICC Solution Overview | - Product Portfolio
|
| AICC Solution Design and Scenarios | - Solution Planning
|
| AICC Industry Trends and Market Opportunities | - AICC Market Analysis
|
| Project and Sales Capability | - Quotation and Configuration
|
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
What is the primary function of a "hunt group" in contact center routing?
- A. To record calls for a specific group of agents.
- B. To manage outbound dialing campaigns.
- C. To define a set of agents or queues that can be targeted by a single pilot number.
- D. To provide background music for callers on hold.
Correct Answer: C 🗳️
When implementing a new AICC solution, what is the purpose of a "User Acceptance Testing (UAT)" phase?
- A. To train the administrators on system maintenance.
- B. To have end-users (agents, supervisors) verify that the system meets their business requirements and is ready for go-live.
- C. To stress-test the servers for maximum capacity.
- D. To test the network connectivity between components.
Correct Answer: B 🗳️
Which AICC feature allows an interaction to be routed based on the customer's estimated value or potential value to the business?
- A. Time-Based Routing
- B. Value-Based Routing
- C. Circular Routing
- D. Skills-Based Routing
Correct Answer: B 🗳️
In a multi-tenant AICC deployment for a service provider, a customer requires complete data isolation for regulatory reasons. Which architectural strategy ensures that customer data is segregated at every layer, including database schemas?
- A. Deploy a hybrid model where the application is shared but databases are on-premises for each tenant.
- B. Implement separate virtual machines for each tenant, with dedicated application and database instances.
- C. Utilize a shared database but enforce data isolation through unique tenant IDs in a single schema.
- D. Use a single database with robust row-level security filters per tenant.
Correct Answer: B 🗳️
In the context of project management for an AICC implementation, what does the term "phased rollout" refer to?
- A. Rolling back the software to a previous version.
- B. Deploying the solution to groups of users or sites incrementally to mitigate risk.
- C. Installing all components at once.
- D. Training agents after the system is live.
Correct Answer: B 🗳️
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