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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Business Outcomes & Competitive Differentiation | 15% | - Protecting printer hardware and warranty - Reducing downtime and service calls - Maximizing long-term customer value |
| Topic 2: HP Programs, Tools & Sustainability | 25% | - Sustainability and environmental impact - HP Instant Ink and subscription services - HP sales and support resources - HP Planet Partners recycling program |
| Topic 3: HP Supplies Portfolio | 30% | - Original HP ink and toner cartridges - Comparison with non-HP supplies - HP specialty media and paper - HP JetIntelligence and ink technologies |
| Topic 4: HP Supplies Sales Cycle & Value Proposition | 30% | - Hidden costs of non-genuine supplies - Positioning Original HP supplies benefits - Quality, reliability, and yield advantages - Identifying customer needs and pain points |
HP Selling HP Supplies 2020 Sample Questions:
1. How can the use or non-HP cartridges be harmful to printers? (Select two.)
A) Using non-HP cartridges can shorten the life of the printer.
B) Non-HP cartridges cause more wear on a printer's moving parts than Original HP cartridges.
C) Printers that have non-HP cartridges installed need to be cleaned twice as often as printers using Original HP cartridges.
D) Using non-HP cartridges generates excess heat that can damage printer parts.
E) Non-HP cartridges coat the paper with a sealant that can damage the printer rollers.
2. An advertising customer with offices worldwide has asked you how Original HP inks compare to the competition. How should you respond?
A) The quality of inks and ink cartridges from the competition is similar to that of remanufactured and refilled cartridges worldwide.
B) According to analyses done by Spencer Labs and Buyers Labs, Original HP ink cartridges on average produce more pages and waste fewer pages than the competition. Actual numbers vary by region.
C) On average, ink cartridges from the competition produce a similar amount of pages. The ink quality of Original HP ink, however, has been shown to be superior to the competition.
D) Information regarding international competitors* ink quality and page output is difficult to gather, but on average. Original HP inks outperform the competition.
3. A customer has purchased an HP Color LaserJet Enterprise printer and wants to ensure its investment over the long term. Why should this customer buy only Original HP cartridges?
A) Low-quality non-HP cartridges require user intervention, which can lead to printer damage caused by inexperienced users.
B) Service technicians are likely to make three times more service calls when non-HP cartridges are used in HP Color LaserJet Enterprise printers.
C) Non-HP cartridges (ail prematurely 70% of the time.
D) Use of non-HP color ink cartridges voids the warranty of HP Color LaserJet Enterprise printers.
4. What advantage do Original HP PageWide cartridges provide?
A) They use proprietary algorithms to help determine print history and print behavior for specific printers.
B) They print to the end of the page consistently, avoiding half-printed and poor-quality pages when the cartridge is ready for replacement.
C) They come with a lifetime replacement warranty.
D) They use industry-standard formulations of black and color Inks to allow easy and affordable refills.
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B |


