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EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ITIL Guiding Principles | - Core guiding principles
|
| The Four Dimensions of Service Management | - Information and technology - Value streams and processes - Partners and suppliers - Organizations and people |
| ITIL Service Value System (SVS) | - Service Value Chain activities
|
| Key Concepts of Service Management | - Value creation through services
|
| ITIL Practices Overview | - Service management practices - Technical management practices - General management practices |
EXIN ITIL Foundation Sample Questions:
Which process is responsible for the availability, confidentiality and integrity of data?
- A. Service catalogue management
- B. Service asset and configuration management
- C. Information security management
- D. Change management
Correct Answer: C 🗳️
The configuration management system is part of which system?
- A. The availability management information system
- B. The information security management system
- C. The service knowledge management system
- D. The capacity management information system
Correct Answer: C 🗳️
Which of the following is the BEST reason for categorizing incidents?
- A. To identify whether the user is entitled to log an incident for this particular service
- B. To enable the incident management database to be partitioned for greater efficiency
- C. To ensure service levels are met and breaches of agreements are avoided
- D. To establish trends for use in problem management and other IT service management (ITSM) activities
Correct Answer: D 🗳️
Remediation planning is a key part of which process?
- A. Financial management for IT services
- B. Availability management
- C. Capacity management
- D. Change management
Correct Answer: D 🗳️
Which one of the following can help determine the level of impact of a problem?
- A. Configuration management system (CMS)
- B. Standard operating procedures (SOP)
- C. Definitive media library (DML)
- D. Statement of requirements (SOR)
Correct Answer: A 🗳️
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